Business Analyst (JST integration test)

Inter IKEA Group (Old Sandbox); Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A global home furnishing company is seeking a Case Manager to join their Safety & Compliance team. This role involves managing cases related to product deviations, ensuring compliance with safety regulations, and leading cross-functional teams. The ideal candidate will have experience in quality management, strong project management skills, and excellent communication abilities in English. The position is based in Philadelphia, offering the chance to contribute significantly to product safety and customer satisfaction.

Qualifications

• Good knowledge in deviation handling within Product Quality and Compliance.
• Several years of experience in a leading position within quality.
• Excellent communication and presentation skills.

Responsibilities

• Lead and manage assigned cases in Safety & Compliance.
• Create and manage project timelines.
• Drive escalations and document case status.

Skills

Deviation handling knowledge

Project management

Communication skills

Leadership

English proficiency

Job description

You see things a little differently. So do we.[insert Body Copy statements from the Employer branding material]. Come see things a little differently with us.

About you

You are a strong leader and act from a holistic view across functions with a pragmatic approach and decisiveness to take the next steps. You live and promote IKEA values and principles, as well as you believe in the concept of ‘One IKEA’ and using process orientation as an enabler for this. As a person you are a dynamic, action oriented and self‑motivated, being confident in making independent decisions. You are a team player who actively works to share knowledge and coaching others. You have a strong ability to handle complexity and to deal with multiple activities simultaneously and have a proven track record in getting things done! Your knowledge, skills and experience include:

• Good knowledge in deviation handling within the area of Product Quality and/orSafety & Compliance across a global supply chain set up.
• Preferably basic knowledge regarding global product requirements related to the IKEA range
• Several years working experiences in a leading position within quality field within a supply chain or product development
• Excellent knowledge and strong experience in project management
• Excellent communication and presentation skills
• Excellent language skills in English, both written and oral

About the job

We have several processes within IKEA resolving deviations related to our product range and now we are looking for a Case Manager to join the current Safety & Compliance team. To make the range sellable by securing safe and healthy products that corresponds to legislations and exceeds customer expectations. The purpose of this role is also to lead and coordinate the work in managing and resolving deviations and related actions; so that the defined objective and scope is delivered on time and within budget.

IKEA of Sweden is a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is “to create a better everyday life for the many people”. We give down‑to‑earth, straightforward people the possibility to grow, both as individuals and in their professional roles.

About the assignment

The overall assignment is to, within the Quality, Safety and Compliance alarm process, improve Customer satisfaction, reduce Cost of poor Quality, eliminate product non‑compliance, and reduce product safety risks for our customers and risk for negative media impact on the IKEA brand. You will also:

• Lead and manage the assigned cases according to defined process
• Create and manage the project time plan for the case
• Lead and manage the resources involved in the case
• Assure that the case progresses according to plan and within scope
• Secure Deviation council preparations and decision(s) when needed
• Drive escalations to decision
• Document and inform key stake holders concerned about case status
• Assure the execution of case related actions (Immediate action, CAPA, Corrective Action and Preventive Action, Correction, Claim, risk communication, recall and notification)
• Follow‑up decided actions
• Manage evaluation of actions executed after close and handover project results to business
• Share the learning to relevant stakeholders

For more information about the job, please contact Recruiting Manager X at X. If you have questions about the recruitment process you are welcome to contact Recruitment Specialist X.

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate. Please present your documents in English.

IKEA Range & Supply has the responsibility to develop, design, produce and supply IKEA stores with home furnishing solutions available to the many people. Each year IKEA Range & Supply introduce 2,000 new products in the IKEA stores. The total range is almost 10,000 products.