Business Analyst IV

ModivCare Solutions; United States; À distance; USD 81 000 - 111 000; Plein temps

Résumé du poste

Modivcare is seeking a seasoned professional to support leadership by analyzing business processes, systems, and technologies to identify opportunities for improvement. The role focuses on configuring and maintaining business systems, driving efficiency and aligning IT with business goals.

You will act as a subject matter expert, provide second-level tech support, conduct system audits, develop ad-hoc reports, and mentor junior staff while leading initiatives and collaborating across teams.

Qualifications

• Bachelor's Degree required.
• Seven (7) plus years' experience in data analysis, business operations and software solutions.
• Extensive experience working with large-scale software solutions and systems.
• Or equivalent combination of education and/or experience.
• Effective communication and ability to work closely with all levels of management in varying departments.
• Strong organizational, problem solving, analytical and communication skills as well as team leadership skills.
• Must be results oriented, customer focused, and able to manage multiple projects simultaneously.

Responsabilités

• Serves as a systems administrator/coordinator for relevant business systems and platforms.
• Acts a subject matter expert and provides guidance and insights on technology changes and updates.
• Serves as the second level of technical support for teams using business systems, ensuring effective utilization and resolving complex issues.
• Assists team members with technology-related questions and provides solutions to improve system use and efficiency.
• Conducts regular audits of business systems to ensure compliance with processes and to enhance operational efficiencies.
• Maintains awareness of business needs and processes and understands how technology impacts operational workflows.
• Maintains a working knowledge of relevant business operations as well as project activities.
• Develops and manages ad-hoc reports to identify trends and track performance, supporting operational improvements.
• Conducts evaluations of existing business processes to identify and execute improvement initiatives.
• Acts as a resource for real-time operational adjustments and changes as needed.
• Provides subject matter expertise to the reporting team with data validation as needed.
• Provides mentoring, support and guidance to more junior team members.
• May lead projects and perform other duties as assigned.
• Use approved AI-assisted tools to support coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work to improve the quality and speed of deliverables. Review and validate AI-generated outputs to ensure they meet company standards for security, privacy, quality, accuracy, and responsible use. Support the adoption and expansion of AI technologies by evaluating tools, new uses and processes while providing constructive feedback. As AI technologies and business practices evolve, the scope of supported activities may expand.

Connaissances

Data analysis

Business systems

Analytical thinking

Project leadership

Microsoft Office

Formation

Bachelor's degree

Outils

AI-assisted tools

Microsoft Office

Description du poste

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for supporting leadership by analyzing business processes, systems, and technologies to identify opportunities for improvement . The role involves maintaining and configuring various business systems, ensuring their effective operation and alignment with organizational goals. This role requires a proactive approach to problem-solving and collaboration with cross-functional teams to drive efficiency and enhance overall business performance.

This role...

• Serves as a systems administrator/coordinator for relevant business systems and platforms.
• Acts a subject matter expert and provides guidance and insights on technology changes and updates.
• Serves as the second level of technical support for teams using business systems, ensuring effective utilization and resolving complex issues.
• Assists team members with technology-related questions and provides solutions to improve system use and efficiency.
• Conducts regular audits of business systems to ensure compliance with processes and to enhance operational efficiencies.
• Maintains awareness of business needs and processes and understands how technology impacts operational workflows.
• Maintains a working knowledge of relevant business operations as well as project activities.
• Develops and manages ad-hoc reports to identify trends and track performance, supporting operational improvements.
• Conducts evaluations of existing business processes to identify and execute improvement initiatives.
• Acts as a resource for real-time operational adjustments and changes as needed.
• Provides subject matter expertise to the reporting team with data validation as needed.
• Provides mentoring, support and guidance to more junior team members.
• May lead projects and perform other duties as assigned.
• Use approved AI-assisted tools to support coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work to improve the quality and speed of deliverables. Review and validate AI-generated outputs to ensure they meet company standards for security, privacy, quality, accuracy, and responsible use. Support the adoption and expansion of AI technologies by evaluating tools, new uses and processes while providing constructive feedback. As AI technologies and business practices evolve, the scope of supported activities may expand.

We are interested in speaking to individuals with the following...

• Bachelor's Degree required.
• Seven (7) plus years' experience in data analysis, business operations and software solutions.
• Extensive experience working with large-scale software solutions and systems.
• Or equivalent combination of education and/or experience.
• Effective communication and ability to work closely with all levels of management in varying departments.
• Strong organizational, problem solving, analytical and communication skills as well as team leadership skills.
• Must be results oriented, customer focused, and able to manage multiple projects simultaneously.
• Clearly articulate messages to a variety of audiences.
• Flexible and adaptable; able to work in ambiguous situations.
• Ability to build processes and procedures that drive results.
• Ability to motivate teams around a common goal and strive toward excellence.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent written and oral communication and organizational skills.
• Thrives in a fast-paced environment, can learn quickly, and think creatively.
• Strong planning and problem-solving skills, excellent attention to detail an accuracy.
• Excellent verbal and written skills required, including strong presentation skills.
• Proactive, critical thinking and ability to hold processes accountable required.
• Effective program management capabilities to lead initiatives and facilitates cross-functional collaboration and support.
• Quick to execute ad-hoc projects and adapt to change.
• Proactive, critical thinking and ability to hold processes accountable required.
• Ability to make critical decisions while following company procedures.
• Ability to organize and direct oneself and effectively provide guidance.
• General statistics knowledge and familiarity with trending, time-series analysis and regression analysis.

Salary: $81,000 - $111,400

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Posi