Business Analyst IV

Higi SH LLC; United States; Remote; USD 81,000 - 111,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking a data-driven professional to analyze business processes, optimize systems, and lead reporting initiatives. You will support leadership, maintain systems, and collaborate with cross-functional teams to drive efficiency and performance.

The role emphasizes problem-solving, mentoring teammates, and contributing to AI-enabled improvements to process workflows. Salary range is competitive with comprehensive benefits.

Qualifications

• 7+ years of data analysis, business operations and software solutions.
• Experience with large-scale software systems and data tooling.
• Ability to communicate with all management levels; project leadership.
• Familiarity with statistics, time-series analysis and regression analysis.

Responsibilities

• Serves as systems administrator/coordinator for business systems and platforms.
• Provides guidance on technology changes and updates to teams.
• Second-level technical support for business systems users.

Skills

Data analysis

Operations analysis

Cross-functional

Problem solving

Education

Bachelor's Degree in related field

Tools

SQL

Excel

PowerPoint

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for supporting leadership by analyzing business processes, systems, and technologies to identify opportunities for improvement. The role involves maintaining and configuring various business systems, ensuring their effective operation and alignment with organizational goals. This role requires a proactive approach to problem-solving and collaboration with cross-functional teams to drive efficiency and enhance overall business performance.

• Serves as a systems administrator/coordinator for relevant business systems and platforms.
• Acts a subject matter expert and provides guidance and insights on technology changes and updates.
• Serves as the second level of technical support for teams using business systems, ensuring effective utilization and resolving complex issues.
• Assists team members with technology-related questions and provides solutions to improve system use and efficiency.
• Conducts regular audits of business systems to ensure compliance with processes and to enhance operational efficiencies.
• Maintains awareness of business needs and processes and understands how technology impacts operational workflows.
• Maintains a working knowledge of relevant business operations as well as project activities.
• Develops and manages ad-hoc reports to identify trends and track performance, supporting operational improvements.
• Conducts evaluations of existing business processes to identify and execute improvement initiatives.
• Acts as a resource for real-time operational adjustments and changes as needed.
• Provides subject matter expertise to the reporting team with data validation as needed.
• Provides mentoring, support and guidance to more junior team members.
• May lead projects and perform other duties as assigned.
• Use approved AI-assisted tools to support coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work to improve the quality and speed of deliverables.
• Review and validate AI-generated outputs to ensure they meet company standards for security, privacy, quality, accuracy, and responsible use.
• Support the adoption and expansion of AI technologies by evaluating tools, new uses and processes while providing constructive feedback.
• As AI technologies and business practices evolve, the scope of supported activities may expand.

• Bachelor's Degree required.
• Seven (7) plus years' experience in data analysis, business operations and software solutions.
• Extensive experience working with large-scale software solutions and systems.
• Or equivalent combination of education and/or experience.
• Effective communication and ability to work closely with all levels of management in varying departments.
• Strong organizational, problem solving, analytical and communication skills as well as team leadership skills.
• Must be results oriented, customer focused, and able to manage multiple projects simultaneously.
• Clearly articulate messages to a variety of audiences.
• Flexible and adaptable; able to work in ambiguous situations.
• Ability to build processes and procedures that drive results.
• Ability to motivate teams around a common goal and strive toward excellence.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent written and oral communication and organizational skills.
• Thrives in a fast-paced environment, can learn quickly, and think creatively.
• Strong planning and problem-solving skills, excellent attention to detail and accuracy.
• Excellent verbal and written skills required, including strong presentation skills.
• Proactive, critical thinking and ability to hold processes accountable required.
• Effective program management capabilities to lead initiatives and facilitate cross-functional collaboration and support.
• Quick to execute ad-hoc projects and adapt to change.
• Proactive, critical thinking and ability to hold processes accountable required.
• Ability to make critical decisions while following company procedures.
• Ability to organize and direct oneself and effectively provide guidance.
• General statistics knowledge and familiarity with trending, time-series analysis and regression analysis.

Salary: $81,000 - $111,400

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care
• Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.

If you need assistance, please reach out to us at [e-mail].