Business Analyst, IT Applications (Distribution & Warehouse Systems)

Gildan; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Gildan is seeking a Business Analyst, IT Applications to bridge Distribution Operations and IT. You will troubleshoot, improve processes, and implement tech solutions for daily warehouse workflows.

You will partner with stakeholders, assist in system upgrades, document requirements, and support UAT, while creating user guides and training materials to enable adoption.

Qualifications

• Bachelor's degree in IT/IE/Ops Mgmt/Logistics or related field.
• 2–5 years in warehouse, distribution, or supply chain IT applications or BA responsibilities.
• Experience with WMS; Manhattan experience is a plus.
• Experience with ERP systems (JDE, SAP, Oracle) and documenting requirements.

Responsibilities

• Gather business requirements and translate operational needs into system solutions.
• Support and enhance WMS and ERP applications across distribution centers.
• Investigate, troubleshoot, and resolve production issues with business users and technical teams.
• Document requirements, validate functionality, and support User Acceptance Testing (UAT).
• Develop process documentation, user guides, and training materials.
• Collaborate with IT and business partners on warehouse/process improvements.
• Participate in on-call support rotation for production systems.

Skills

Analytical

Problem solving

Communication

Education

Bachelor's degree in IT/IE/Ops Mgmt/Logistics or related field

Tools

Manhattan WMS

JD Edwards (JDE)

SAP

Oracle ERP

Job description

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The Role

As a Business Analyst, IT Applications, you'll serve as the bridge between our Distribution Operations teams and IT, helping support the systems that keep our distribution centers running efficiently. You'll partner closely with warehouse users, business stakeholders, and technical teams to troubleshoot production issues, improve business processes, and implement technology solutions that support daily operations.

In This Role, You Will

• Partner with distribution and warehouse stakeholders to gather business requirements and translate operational needs into effective system solutions.
• Support and enhance Warehouse Management System (WMS) and ERP applications used across our distribution centers.
• Investigate, troubleshoot, and resolve production issues while working with business users and technical teams to identify root causes and implement solutions.
• Participate in system enhancements, upgrades, testing, and implementations, including documenting requirements, validating functionality, and supporting User Acceptance Testing (UAT).
• Develop process documentation, user guides, and training materials to support new functionality and process improvements.
• Collaborate with cross-functional IT teams and business partners on projects that improve warehouse and distribution operations.
• Participate in an on‑call support rotation for production systems supporting our distribution centers.

What You'll Bring

• Bachelor's degree in Information Technology, Industrial Engineering, Operations Management, Logistics, Supply Chain, or a related field.
• 2–5 years of experience supporting warehouse, distribution, or supply chain operations through IT applications or Business Analyst responsibilities.
• Experience working with Warehouse Management Systems (WMS). Experience with Manhattan is a plus.
• Experience working with ERP systems such as JD Edwards (JDE), SAP, Oracle, or similar platforms.
• Experience gathering business requirements, documenting processes, supporting testing, and resolving production issues in a business applications environment.
• Strong analytical, problem‑solving, and communication skills, with the ability to collaborate effectively across both business and technical teams.
• A customer‑focused mindset with the ability to train and support end users.
• Excellent written and verbal communication skills in English. Spanish is a plus.
• Ability to travel up to 1030% based on project needs.

What Will Help You Succeed

This role is best suited for candidates who have supported technology used in warehouse or distribution center operations and enjoy partnering directly with operations teams to solve business challenges. Experience working in environments such as retail distribution, manufacturing distribution, third‑party logistics (3PL), or warehouse operations will help you transition successfully into this role.

What’s in it for you?

• Join a publicly traded company dual‑listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.