Business Analyst IT

Creative Solutions Services, LLC; Kansas City (MO); Hybrid; USD 55,000 - 62,000; Part time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Creative Solutions Services, LLC seeks a Business Analyst IT II to lead escalation on a global SharePoint migration program, coordinating with Records Stewards and Operating Committee representatives. This senior role drives retention compliance, manages complex issues, and aligns with executive leadership across multiple enterprise projects.

The position supports a large-scale program with tight deadlines and requires professionalism, sharp communication, and cross-functional collaboration.

Qualifications

• 2–4 years of experience coordinating with director-level or AVP-level stakeholders.
• Polished, professional communication with senior leaders.
• Knowledge of SharePoint site structures and basic admin tasks.
• Advanced Excel skills for reporting and automation.
• Ability to manage escalations and maintain professionalism under pressure.

Responsibilities

• Collect requirements, review plans and documents, and coordinate BG activities.
• Engage Record Stewards and Record Officers to oversee BG activities and deliverables.
• Coordinate migrations and assessments for records and retention.
• Assign BG coordinators to manage tasks and deliverables.
• Facilitate training and engagement for BG resources executing migration work.
• Follow up with BG employees assigned to SharePoint tasks.
• Notify the Operating Committee member when management support is needed.
• Monitor and report progress weekly to the EDGO Project Manager.

Skills

SharePoint knowledge

Advanced Excel

Stakeholder management

Communication

Project coordination

Professionalism under pressure

Self-management

Tools

Microsoft SharePoint

Job description

Business Analyst IT II

Location: Kansas City, MO

Onsite Flexibility: Remote

Contract Details

• Position Type: Contract
• Contract Duration: 24 months
• Pay Rate: $40.00-$45.00 / Hour (USD)
• Shift / Schedule: 7.5 hours/day within 6:00 a.m.-6:00 p.m. CT (flexible start/end times)
• Travel Requirements: Not stated
• Extension / Conversion: Possible, depending on business needs
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The client is executing a large-scale SharePoint retention and migration program driven by OSFI findings related to improper retention practices. With thousands of SharePoint sites globally-and approximately 1,200 in the U.S.- all sites must be migrated to AvePoint, a SharePoint-based platform. The project was originally estimated at 4.5-5 years for the U.S., but the Board has accelerated the timeline to end of 2027 (possibly mid-2028). This creates an intensive 12-18 month execution window with 17,000 hours of work required. To meet these deadlines, the client is building a Tiger Team responsible for coordinating with Information Stewards, executing migration tasks, and ensuring retention compliance. This Level 2 Escalation role is the senior Tiger Team resource- responsible for oversight, issue escalation, stakeholder management, and coordination with executive-level business leaders. The Business Analyst IT II serves as the Escalation Lead for the SharePoint Migration Program. This role manages complex issues, escalates non-compliance or delays, coordinates with Record Stewards and Operating Committee representatives, and ensures business units complete required migration and retention tasks. This position requires polish, professionalism, and comfort engaging with director-to-AVP-level stakeholders who may be balancing competing priorities and multiple enterprise projects.

Key Responsibilities

We are seeking a mid-level supervisory resource to support the BG throughout the project's duration. This role will coordinate and, as needed, execute SharePoint site business admin tasks under the direction of the Record Officer, Record Steward, or their Operating Committee representative. The position combines project coordination with SharePoint admin responsibilities. This individual would coordinate and investigate migration issues, working closely with Operating Committee representatives, Record Officers, and Record Stewards.

• Collect requirements, review plans and documents, and coordinate BG activities
• Engage Record Stewards and Record Officers (or Delegates) to oversee BG-specific activities and deliverables
• Coordinate Information and Record Steward efforts for migration/delete assessments
• Assign BG coordinators to manage tasks and deliverables
• Facilitate training and engagement for BG resources executing the migration work
• Follow up with BG employees (such as Information Stewards) assigned to SharePoint tasks
• Notify the BG's Operating Committee member when management support is needed
• Monitor and report progress weekly to the EDGO Project Manager

Role Complexity & Expectations:

• Information Stewards range from Associate Director to AVP
• High volume of follow-ups and escalations due to competing enterprise projects
• Must be comfortable repeatedly following up with senior leaders who may be overwhelmed or unresponsive
• Must maintain professionalism even when stakeholders express frustration
• Must reinforce that this is a global, top-down compliance initiative with strict deadlines

Required Skills

• 2–4 years of experience, ideally in roles requiring coordination with director-level or AVP-level stakeholders
• Strong communication skills — polished, professional, and able to navigate sensitive escalations
• SharePoint knowledge — familiarity with site structures, parent/child sites, and basic administration
• Advanced Excel skills — workbooks, pivot tables, and reporting automation
• Stakeholder management — ability to work with senior business leaders who may be balancing competing priorities
• Professionalism and polish — ability to maintain composure and clarity when stakeholders express frustration or push back
• Self-management — ability to operate independently within a fast-moving, high-volume project environment

Additional Skills

A top performer in this role demonstrates:

• Executive-level communication polish
• Confidence engaging with senior leaders
• Strong follow-through and persistence
• Ability to manage escalations diplomatically
• Advanced Excel and SharePoint capability
• Professionalism under pressure

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Interview Process: 1 virtual panel interview

About the Client

This leading global financial services organization operates in the insurance, investments, and asset management sectors, serving clients across multiple countries and markets worldwide. With a large-scale enterprise footprint, the organization employs tens of thousands of professionals—including business analysts, project managers, compliance specialists, IT professionals, and financial advisors—who collaborate across technology, operations, and corporate functions to deliver integrated financial solutions.

Job Number: 26-12053 Industry: Data & Analytics

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