Business Analyst - Instruction

Pasadena City College; Pasadena (CA); On-site; USD 98,631 - 108,741; Full time

Job summary

Pasadena City College (PCC) seeks a Business Analyst to perform analytical and technical tasks across the District, reporting to the Director of Enterprise Application Services. The role supports data-driven decisions with strong research, documentation, and stakeholder collaboration.

Experience with budgeting and governance is valuable as PCC advances cloud SaaS deployments; you will prepare reports, assist in policy development, and coordinate vendor and cross-department efforts.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university.
• At least four years of relevant hands-on experience, preferably in a college or non-profit.
• Experience with ERP systems and process optimization using technology.

Responsibilities

• Reviews budget requests, policy issues, regulations, and technical research for analysis and decision making.
• Researches information from varied sources to obtain valid data for analysis.
• Compiles information into tables and data files to facilitate analysis for management.
• Analyzes information using qualitative/quantitative methods to draw fact-based conclusions.
• Drafts policies, programs, or procedures to improve operations based on research results.
• Prepares documents and communicates information to diverse audiences using relevant software.
• Interacts with vendors, managers, and external agencies to coordinate activities.
• Coordinates activities of contractors and consultants to ensure successful programs.
• Monitors processes and analyzes data to ensure programs are on track.
• Evaluates program effectiveness by comparing outcomes to goals.
• Attends/hosts meetings with district personnel and community partners.
• Performs administrative duties ensuring compliance with laws and district policies.

Skills

Critical Thinking

Judgment and Decision Making

Mathematical Reasoning

Active Listening

Coordination

Time Management

Instructing

Monitoring

Quality Control Analysis

Reading Comprehension

Education

Bachelor's degree

4 years relevant experience

Tools

Ellucian Banner

Workday

Anthology

Colleague

PeopleSoft

SAP

Job description

Salary: $98,631.36 - $108,741.12 AnnuallyCFT-61

Job Type: Full-Time

Job Number: 09969

Department: Business & Administrative Services

Closing: 8/4/2026 11:59 PM Pacific

This is a grant funded position through December 31, 2027.

Under the direction of the Director of Enterprise Application Services, the Business Analyst is responsible for performing a range of analytical and technical assignments across the District. This role requires a strong foundation in analysis and technology, with expertise gained through specialized experience, training, and/or education. The Business Analyst's recommendations can have a District-wide impact and play a critical role in shaping departmental programs and operations.

Assignments are defined by objectives, priorities, and deadlines, with the Business Analyst independently planning and executing the necessary steps to achieve desired outcomes. Completed work is reviewed for technical accuracy and alignment with relevant policies and requirements. Pasadena City College (PCC) operates within a managed cloud environment and is actively preparing for a migration to Software as a Service (SaaS).

ESSENTIAL DUTIES:

• Reviews departmental budget requests, policy issues, pending legislation, regulations, and technical research and position papers relating to the area of assignment.
• Researches information by identifying, locating and extracting relevant data and information (e.g., by reading, collecting, downloading, interviewing) from varied sources (e.g., internet search engines, library materials, government and technical reports, knowledgeable individuals) in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
• Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate analysis for management.
• Analyzes information using qualitative and/or quantitative analytical methods in order to understand and draw fact-based conclusions, often from large amounts of information; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results.
• Drafts and/or recommends the development of policies, programs, or procedures to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
• Prepares a variety of documents (e.g., reports, business correspondence, memoranda), adapting formats suitable to the purpose and using relevant software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information various audiences (e.g., departmental personnel, members of the public, governing boards).
• Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. in order to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities.
• Coordinates activities, such as those of contractors, consultants, outside agencies, etc. to ensure that programs are successfully planned, implemented, and/or evaluated.
• Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and that programs are proceeding as intended.
• Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the program.
• Attends and/or conducts meetings with District personnel, Officials, members of the community, community based organizations, etc.
• Performs various administrative duties (e.g., creating and maintaining files, formatting standard documents, receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, departmental procedures, and District policies and procedures in order to ensure all work done complies with established guidelines and requirements.

EDUCATION AND EXPERIENCE:

MINIMUM QUALIFICATIONS:

• Bachelor's degree, or equivalent, from an accredited college or university;
• At least four years of relevant hands-on experience, preferably within a college or other non-profit organization.

DESIRABLE QUALIFICATIONS:

• Master's degree, or equivalent, from an accredited college or university;
• Experience working in a Community College within the State of California;
• Demonstrated ability to optimize business processes and workflows using technology.
• Prior ERP experience, such as Ellucian Banner, Workday, Anthology, Colleague, PeopleSoft, SAP, or similar system.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Understanding of terminology, implementation, and practices of course approval and class scheduling including local, state, and federal requirements.
• Excellent analytical skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination - Includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals.
• Time Management - Managing one's own time and the time of others.
• Instructing - Teaching others how to do something.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Salary Range:

CFT-61