Business Analyst II: Retail Energy Data & CRM

SGS Consulting; Austin (TX); On-site; USD 42,000 - 63,000; Full time

Job summary

SGS Consulting is seeking a capable professional for a role that emphasizes communication, data analysis, and customer service within a fast-paced environment in the Austin area. You will support internal and external clients, verify contracts, and leverage CRM and data tools to drive accurate outcomes.

The position requires attention to detail, independence, and teamwork, with the ability to manage a heavy workload and adapt to market and system changes.

Qualifications

• Ability to communicate effectively with internal and external parties.
• Analytical and problem-solving skills.
• Customer service orientation for internal and external clients.
• Excellent attention to detail.
• Capable of working independently and as a team member.
• Strong organizational and time management skills for a fast-paced workload.
• Ability to adapt to changing markets, systems, and processes.
• Ability to obtain and analyze data with general supervision and reason through scenarios.

Responsibilities

• Ability to communicate effectively and professionally, with internal and external parties as required.
• Established analytical and problem-solving skills.
• Customer service orientation, serving internal and external clients.
• Excellent attention to detail.
• Capable of working independently and as a team member.
• Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
• Ability to adapt to changing markets, systems, and processes.
• Ability to obtain and analyze data with general supervision and can reason through scenarios to suggest course of action or remediation.
• Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems
• Working knowledge of UDC/ISO/LDC market EDI transactions
• Intermediate skills in Microsoft Suite and/or SQL database query development

Skills

Verification of contracts

ExcelSalesforce

Education

High School.

Tools

Microsoft Suite

SQL database query development

Job description

SGS Consulting is seeking a capable professional for a role that emphasizes communication, data analysis, and customer service within a fast-paced environment in the Austin area. You will support internal and external clients, verify contracts, and leverage CRM and data tools to drive accurate outcomes.

The position requires attention to detail, independence, and teamwork, with the ability to manage a heavy workload and adapt to market and system changes.