Business Analyst II

massgeneralbrigham; Somerville (MA); Remote; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a technology professional to design, develop, test, implement, and maintain software applications, working with end users to ensure successful adoption and ongoing performance.

The role emphasizes configuring the QNXT platform, analyzing business requirements, building test plans, providing training materials, and collaborating with cross-functional teams to deliver reliable, compliant software for Medicare operations.

Qualifications

• Bachelor's Degree in Information Systems required.
• 3 years of Medicare experience and QNXT configuration experience highly preferred.
• Experience in development, support, or operation of software applications.
• Ability to translate business needs into technical solutions.
• Strong communication and training skills.

Responsibilities

• Design, develop, test, implement, and support software applications.
• Configure QNXT to match workflows, benefits designs, and operational needs.
• Analyze business processes and system requirements to identify technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality.
• Provide application support by identifying and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform ongoing operations.
• Collaborate with cross-functional teams and participate in meetings to discuss projects and updates.

Skills

QNXT configuration

Analytical skills

Communication skills

Problem solving

Team collaboration

Software development

Education

Bachelor's Degree Information Systems

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact Through Technology

Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs across Mass General Brigham. In this role, you will design, develop, test, implement, and maintain software applications while partnering with end users to ensure successful adoption and ongoing performance. This is an excellent opportunity for a technology professional who enjoys problem-solving, continuous improvement, and making a direct impact through technology.

What You'll Do

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization's workflows, benefit designs, and operational needs
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

What We're Looking For

• Strong analytical and problem-solving skills and Strong QNXT configuration experience
• Experience supporting, developing, or implementing software applications.
• Ability to translate business needs into technical solutions.
• Strong communication skills with the ability to train and support users at all levels.
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement.
• Ability to work effectively both independently and in a team environment.

Why Join Mass General Brigham?

At Mass General Brigham, you'll work alongside talented professionals who are transforming healthcare through technology and innovation. You'll have opportunities to grow your technical expertise, contribute to meaningful projects, and help deliver solutions that support clinicians, staff, and patients across one of the nation's leading healthcare systems.

Qualifications

• Bachelor's Degree Information Systems required
• Can this role review and consider experience in lieu of a degree? Yes
• 3 years of Medicare experience, benefits and reimbursement experience, along with QNxt configuration experience highly preferred
• Experience in the development, support or operation of software applications 2-3 years required

Skills for Success

• Exceptional verbal and written communication abilities with all teammates.
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.

Additional Job Details (if applicable)

Working Model Requirements

• Full Time benefitted role
• M-F Eastern Business Hours required. 8a, 830a or 9a ET start time highly preferred daily for business needs
• Video interview is required for all candidate interviews; Microsoft Teams Video is required for all employees for daily business needs
• Remote work requires a stable, secure, quiet, compliant work-station using MGB issued equipment and will be verified day 1
• If local to Massachusetts, onsite meetings are optional and planned ahead

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job