Applications Analyst I

Mass General Brigham (Enterprise Services); Dover (NH); Hybrid; USD 63,000 - 90,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an entry-level IT/Software Support professional to participate in the design, testing, and maintenance of software applications. You will help document requirements, translate them into functional specs, and train end users on new tools.

Ideal candidates have a Bachelor's in CS or related field, 0–1 year healthcare IT experience, and strong interpersonal and problem-solving skills. Hybrid work with onsite days and remote collaboration supported.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Related IT experience in healthcare preferred or 0-1 year experience.
• Ability to document workflows and translate requirements into specs.
• Proficient with Microsoft Office 365 and common productivity tools.

Responsibilities

• Participates in design, development, testing, and maintenance of software applications.
• Assists with documentation of requirements and translation to specifications.
• Trains end users and supports software operation and QA tasks.
• Provides ongoing application support and timely issue resolution.
• Delivers high-quality, customer-focused services and reports.

Skills

Healthcare IT experience

Documentation

Interpersonal skills

Problem-solving

Microsoft Office 365

Education

Bachelor's Degree in Computer Science or Related Field

Tools

Epic certifications

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements.

Essential Functions

• Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
• Assists with the development and execution of testing plans and other software quality assurance tasks.
• Trains end users on the operation of software applications. Assists with the development of end-user documentation.
• Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
• Provides high-quality, customer-focused services.
• Runs reports and performs other tasks associated with the ongoing operation of the software environment.

Qualifications

Education

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience

Related IT experience, ideally in healthcare IT environment 0-1 year required

Knowledge, Skills and Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Additional Job Details (if applicable)

Working Conditions

• Hybrid role with onsite work required; candidates must be flexible based on weekly or monthly business needs.
• Monday-Friday schedule during Eastern business hours.
• On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.

Remote Type

Hybrid

Work Location

133 Broadway

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,836.80 - $89,762.40/Annual

Grade

5At

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.