Business Analyst II

8925 Mass General Brigham Health Plan Holding Company, Inc.; Somerville (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a technology professional to design, develop, test, implement, and maintain software applications, partnering with end users to ensure successful adoption and ongoing performance.

You will handle QNXT configuration, analyze business processes, and deliver effective technical solutions while training users and creating documentation to support sustained system health.

Qualifications

• Bachelor's Degree Information Systems required or equivalent.
• 3 years Medicare experience with benefits and reimbursement experience, plus QNXT configuration experience preferred.
• Experience in development, support, or operation of software applications.
• Ability to translate business needs into technical solutions.
• Strong verbal and written communication skills; train and support users.

Responsibilities

• Design, develop, test, implement, and support software applications.
• Handle QNXT configuration to match workflows, benefit designs, and operational needs.
• Analyze business processes and system requirements to deliver technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality.
• Provide application support, investigate and resolve system issues.
• Develop user guides and training materials; train end users for adoption.
• Run reports, maintain system data, and support ongoing operations.
• Collaborate with cross-functional teams and participate in project discussions.

Skills

Analytical skills

QNXT configuration

Software development

Requirements translation

Communication

Interpersonal skills

Microsoft Office 365

Education

Bachelor's Degree in Information Systems

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact Through Technology Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs across Mass General Brigham. In this role, you will design, develop, test, implement, and maintain software applications while partnering with end users to ensure successful adoption and ongoing performance. This is an excellent opportunity for a technology professional who enjoys problem-solving, continuous improvement, and making a direct impact through technology.

What You’ll Do

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs.
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

What We’re Looking For

• Strong analytical and problem-solving skills and Strong QNXT configuration experience
• Experience supporting, developing, or implementing software applications.
• Ability to translate business needs into technical solutions.
• Strong communication skills with the ability to train and support users at all levels.
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement.
• Ability to work effectively both independently and in a team environment.

Why Join Mass General Brigham?

At Mass General Brigham, you'll work alongside talented professionals who are transforming healthcare through technology and innovation. You'll have opportunities to grow your technical expertise, contribute to meaningful projects, and help deliver solutions that support clinicians, staff, and patients across one of the nation's leading healthcare systems.

Qualifications

Bachelor's Degree Information Systems required Can this role review and consider experience in lieu of a degree? Yes 3 years of Medicare experience, benefits and reimbursement experience, along with QNxt configuration experience highly preferred Experience in the development, support or operation of software applications 2-3 years required Skills for Success Exceptional verbal and written communication abilities with all teammates. Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff. Demonstrated analytic and problem-solving skills. Knowledge of Microsoft Office 365 and other popular office productivity solutions. If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.

Additional Job Details (if applicable)

Working Model Requirements Full Time benefitted role M-F Eastern Business Hours required. 8a, 830a or 9a ET start time highly preferred daily for business needs Video interview is required for all candidate interviews; Microsoft Teams Video is required for all employees for daily business needs Remote work requires a stable, secure, quiet, compliant work-station using MGB issued equipment and will be verified day 1 If local to Massachusetts, onsite meetings are optional and planned ahead Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $75,275.20 - $109,553.60/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.