Business Analyst II

Mass General Brigham Health Plan, Inc.; Somerville (MA); Remote; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a technology professional to design, develop, test, implement, and maintain software applications, partnering with end users to ensure adoption and ongoing performance.

This role emphasizes configuring the QNXT healthcare administration platform, analyzing business processes, creating tests, and providing user training to maximize system effectiveness within a collaborative healthcare environment.

Qualifications

• Strong analytical and problem-solving skills.
• Experience supporting, developing, or implementing software applications.
• Ability to translate business needs into technical solutions.
• Strong communication skills to train and support users.
• Detail-oriented with a commitment to quality.

Responsibilities

• Design, develop, test, implement, and support software applications.
• Handle QNXT configuration to match workflows and needs.
• Analyze processes and requirements to deliver technical solutions.
• Create and execute test plans and ensure quality.
• Provide application support and resolve system issues.
• Develop user guides and technical documentation.
• Train end users to maximize adoption.
• Run reports and maintain system data.
• Collaborate with cross-functional teams.

Skills

Analytical thinking

QNXT configuration

Software development experience

Technical translation

Communication skills

Detail-oriented

Team collaboration

Education

Bachelor's Degree Information Systems

Tools

QNXT

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Job Summary

Make an Impact Through Technology.

Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs across Mass General Brigham. In this role, you will design, develop, test, implement, and maintain software applications while partnering with end users to ensure successful adoption and ongoing performance. This is an excellent opportunity for a technology professional who enjoys problem-solving, continuous improvement, and making a direct impact through technology.

What You'll Do

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization's workflows, benefit designs, and operational needs.
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

What We're Looking For

• Strong analytical and problem-solving skills and Strong QNXT configuration experience.
• Experience supporting, developing, or implementing software applications.
• Ability to translate business needs into technical solutions.
• Strong communication skills with the ability to train and support users at all levels.
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement.
• Ability to work effectively both independently and in a team environment.

Why Join Mass General Brigham?

At Mass General Brigham, you'll work alongside talented professionals who are transforming healthcare through technology and innovation. You'll have opportunities to grow your technical expertise, contribute to meaningful projects, and help deliver solutions that support clinicians, staff, and patients across one of the nation's leading healthcare systems.

Qualifications

• Bachelor's Degree Information Systems required
• Can this role review and consider experience in lieu of a degree? Yes
• 3 years of Medicare experience, benefits and reimbursement experience, along with QNxt configuration experience highly preferred
• Experience in the development, support or operation of software applications 2-3 years required

Skills for Success

• Exceptional verbal and written communication abilities with all teammates.
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.

Working Model Requirements

• Full Time benefitted role
• M-F Eastern Business Hours required. 8a, 830a or 9a ET start time highly preferred daily for business needs
• Video interview is required for all candidate interviews; Microsoft Teams Video is required for all employees for daily business needs
• Remote work requires a stable, secure, quiet, compliant work‑station using MGB issued equipment and will be verified day 1
• If local to Massachusetts, onsite meetings are optional and planned ahead

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.