Business Analyst II

Arizona Court of Appeals; Phoenix (AZ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Telecommuting after probation

Job summary

Arizona Court of Appeals, Division One, seeks a Business Analyst II to support the court’s case management system and related applications. This role bridges multiple departments, capturing operational needs for software design and deployment, while emphasizing proactive communication and collaboration.

The position requires 2 years in business application support or analysis, with a Bachelor of Science or equivalent, and prefers 5+ years in related work.

Qualifications

• Two (2) years of experience performing business application support or business process analysis.
• Bachelor of Science or equivalent education/experience may substitute on a year-for-year basis.
• 5+ years of progressively responsible related work experience is preferred.

Responsibilities

• Provide first-tier support for the court’s case management system and related applications, in-person and remotely.
• Identify and implement configuration changes to the case management system.
• Translate business needs into clear requirements for development.
• Support the SDLC lifecycle including testing and deployment.
• Create and maintain test cases (regression, functional, UAT).
• Provide training on new releases and system updates.
• Analyze workflows and recommend improvements for efficiency and UX.
• Collect and analyze data to assist tracking case processing statistics.
• Ensure data integrity across systems with regular audits.
• Document changes, enhancements, bugs, and defects in the system.

Skills

Communication skills

Training & documentation

Relationship building

Troubleshooting

Problem solving

SQL queries

BI reporting

Team collaboration

Critical thinking

Court case management systems

Education

Bachelor of Science

Tools

Microsoft Teams

Job description

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ARIZONA COURT OF APPEALS, DIVISION ONE
JOB DESCRIPTION – BUSINESS ANALYST II

Position Title: Business Analyst II
FLSA Status: Exempt
Covered/Uncovered: Uncovered
Salary: $60,000 to $65,000 (Depending on Experience)
Job Posting Closes on September 25, 2026

SUMMARY

The Business Analyst II is primarily responsible for supporting court-wide staff in the use of the court’s case management system and related applications. This role serves as a bridge between agencies, teams, and departments by ensuring operational needs are accurately captured and represented in software development design, and deployment efforts. Success in this role requires proactive communication, consistent professionalism, and effective collaboration across diverse court functions while working within established processes.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Two (2) years of experience performing business application support or business process analysis.
• Bachelor of Science
  OR

Combined education and experience qualifications:

• Job-related work experience may substitute for educational qualifications on a year-for-year basis.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• At least 5 years of progressively responsible related work experience.

SELECTION PROCESS

Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include first and/or second-round panel interviews.

BENEFITS

The court offers an excellent benefits package, including a choice of plans for optional medical and dental insurance, deferred compensation, flexible spending accounts, life insurance, long and short-term disability, discounted bus fares, and an employee assistance program. Participation in the Arizona State Retirement System (ASRS) is required. In addition, the court’s leave policy includes ten paid holidays and annual accrual of vacation and sick leave, based on length of service. Court of Appeals, Division One Benefits

Telecommute options may be discussed after a six-month probationary period.

The following duties and responsibilities are not intended to be an exhaustive list of all required responsibilities, duties, and skills. Other similar duties may be added, or the description amended at any time based on business need. To perform this job successfully, a Business Analyst II must perform each essential duty satisfactorily.

• Provide first-tier support for the court’s case management system and related applications, both in-person and remotely, ensuring clear coordinator with court staff and technical teams.
• Identify and implement configuration changes to the case management system based on evolving business needs, policies, rules, or statutes.
• Translate business needs into business requirements that can be used for technical development.
• Serve as a subject matter expert on system capabilities and limitations during cross-departmental and cross-agency initiatives, facilitating shared understanding among technical and non-technical stakeholders.
• Participate in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, testing, and deployment support.
• Create, maintain, and execute regression, functional, and user acceptance test cases.
• Provide training to internal and external stakeholders on new releases and system updates.
• Analyze current workflows and recommend improvements to enhance system efficiency and user experience.
• Data collection and analysis to assist the Clerk of the Court with tracking case processing statistics.
• Ensure data integrity and accuracy across systems through regular audits.
• Thoroughly document and track configuration changes, enhancement requests, bugs, and other defects in case management system and integrated applications.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Assist the court operations team with orienting new employees to the court case management system and related business applications.
• Verify monetary deposits as needed.
• Assist with case processing as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong, proactive, and consistently professional verbal and written communication skills.
• Ability to convey information clearly and respectfully when training, creating documentation, and collaborating across departments and teams.
• Ability to build and maintain positive working relationships and interact professionally with personnel at all organizational levels.
• Ability to independently troubleshoot, diagnose, and resolve system issues, or elevate them appropriately when necessary.
• Excellent reasoning and problem-solving skills.
• Ability to make sound decisions independently using critical thinking and professional judgment.
• Understanding court case management systems and their configuration, functionality, and integration with related applications.
• Experience with relational databases and business intelligence/reporting tools, including the ability to write and interpret SQL queries for data validation, reporting, and troubleshooting.
• Ability to translate operational needs into clear business requirements for system enhancements or development.
• Experience with relations databases
• Ability to collaborate effectively as a member of a team.
• Ability to make decisions independently using critical thinking and professional judgment.
• Proficiency in using tools such as Microsoft Teams for meetings, collaboration, and communication.

PHYSICAL REQUIREMENTS, REASONING ABILITY, AND EQUIPMENT OPERATIONS

• Ability to apply common sense understanding to carry out oral or written instructions.
• Extended use of a computer is required.
• Ability to read, scan, complete, and analyze a variety of issues on a regular basis.

WORK ENVIRONMENT

While performing the essential functions of this job, the employee will encounter a typical office setting with frequent contact with employees from all levels within the organization, including Deputy Clerks, Staff Attorneys, administrative staff, judges, and judicial staff. The noise level in the work environment is usually quiet to moderate.

This position begins full-time on-site with the potential for an opportunity to telecommute one to two days per week after a six-month probationary period.

SUPERVISOR RESPONSIBILITY

• This position has no direct supervisory responsibility.

The Court of Appeals, Division One is an Equal Employment Opportunity/Reasonable Accommodation Employer. Everyone is encouraged to apply and compete for jobs. If you require assistance at any stage of the application/exam process or during employment, due to an accessibility issue, please contact the Human Resources Department by phone at [phone].