Business Analyst I (User Subject Matter Expert)

CorVel Corporation; Portland (OR); Remote; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Business Analyst I, where you'll become a subject matter expert in user setup tools while providing essential support for our proprietary software. This role offers a unique blend of user operation tasks and business analysis responsibilities, ensuring that both internal and external users have a seamless experience. You will thrive in a collaborative environment, tackling complex technical challenges and engaging in development projects that drive innovation. With a strong emphasis on customer satisfaction and continuous learning, this position is perfect for those looking to grow their skills in a dynamic and supportive workplace.

Benefits

Comprehensive Benefits Package

401K and ROTH 401K

Paid Time Off

Health Savings Account

Flexible Spending Account Options

Qualifications

• 3+ years experience in software applications support role.
• Familiar with ticketing systems like ServiceNow and troubleshooting software.

Responsibilities

• Become an expert in user setup tools and manage user requests.
• Engage in development projects and document business requirements.

Skills

Analytical Skills

Problem-Solving

Customer Service

Attention to Detail

Communication Skills

Adaptability

Education

Experience in Business Systems Analysis

Experience in Quality Assurance

Experience with Software Applications

Tools

ServiceNow

Microsoft Office

SQL

Microsoft Teams

SharePoint

Job description

Business Analyst I (User Subject Matter Expert)

Job Category: General & Administrative (Corporate)

Requisition Number: BUSIN009459

Apply now

• Posted: February 11, 2025
• Full-Time

Locations

Portland, OR 97201, USA

Description

CorVel has proprietary software to provide claims, bill review and case management services to our customers. Both CorVel employees and customer users must be set up to use our software. The expectation of this position is to become a subject matter expert in this area of our support model.

The Jr. Business Analyst /User Subject Matter Expert performs diverse user and user setup support responsibilities. They will spend approximately 70% of their time on user operation tasks, and 30% on business analyst tasks. Qualified candidates must have experience with business requirements analysis acting as the intermediary for the end users and the ability to solve complex technical problems with innovative solutions.

This is a remote role.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

User Subject Matter Expert: (approx. 70%)

• Become an expert in our user setup tools for setting up both internal and external users.
• User management in our proprietary software.
• Process Internal and External User Setup Requests to ensure knowledge is gained and maintained as our applications are enhanced.
• Work the team ServiceNow queue, troubleshooting, and resolving user setup issues submitted by the field offices.
• Work with the submitter to ensure their requests or issues are addressed, and that they are highly satisfied with the outcome.
• Become proficient with ServiceNow ITSM Software.
• Learn CorVel proprietary software as it pertains to user setups.
• Create, review, and maintain team documentation.
• Pursue additional skills, knowledge, and training consistent with group objectives. Take initiative to learn about CorVel Applications.

Business Analyst: (approx. 30%)

• Engage in development projects related to user maintenance or user systems.
• Provide analysis and research when assigned tasks during stakeholder or PSG team meetings.
• Participate or lead meetings with team members, business stakeholders, and/or technical resources.
• Document and take notes on strategic business requirements and processes.

KNOWLEDGE & SKILLS:

• Excellent analytical, critical thinking and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Strong work ethic and a desire to learn and grow.
• Adaptable and capable of working in fast-paced environment.
• Ability to prioritize issues, using judgment and effective triage capabilities.
• Ability to deliver a high level of customer service.
• Effectively work in a group to achieve common goals.
• Effective communicator (written and verbal).
• Processes analysis to identify areas for improvement.
• Work independently as well as collaboratively.
• Ability to work with both technical and non-technical team members with varying communication styles remotely or in person.

EXPERIENCE & EDUCATION:

• Previous experience in a Business Systems Analysis or Quality Assurance role.
• 3+ years hands-on experience with software applications in a support role.
• Experience setting up users and user role management.
• Familiar with concepts of user types and complexity of user roles.
• Familiar with support ticketing systems such as ServiceNow, Zendesk, Remedy.
• Previous experience troubleshooting software.
• Outstanding troubleshooting, analytical, and problem-solving abilities.
• Passion for working with and learning new technologies.
• Ability to multitask and work well under pressure.
• Familiar with a variety of technology concepts, practices, and procedures.
• Expert in Microsoft Office (Excel, Word, Outlook, OneNote).
• Experience using Microsoft Teams.
• Experience using SharePoint.
• Experience with SQL.

PREFERRED EXPERIENCE & EDUCATION:

• 5+ years hands-on experience with software applications in an application support role.
• Proficient in Microsoft SharePoint, OneNote and Teams is strongly preferred.
• Familiar with MS SQL, writing and editing queries.
• Familiar with user access configuration across application platforms.
• Strong written and verbal communication skills.
• Knowledge of the Claims Management or Healthcare industries, in a support role.

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.