Business Systems Analyst I - HR Technology

Cincinnati Children's; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Business Systems Analyst I to support HR technology initiatives. This entry-level role offers a unique opportunity to contribute to a mission-driven organization renowned for its commitment to children's health. You will assist in system configuration, testing, and production support while developing your technical skills in a collaborative environment. With a focus on customer service and process improvement, you will play a vital role in enhancing HR systems that directly impact the well-being of children and families. Join a team that values innovation and excellence in healthcare.

Benefits

Medical coverage starting day 1

Competitive retirement plans

Tuition reimbursement

Employee discount programs

Shift and weekend differential pay

Referral bonuses

Support through Employee Resource Groups

Health and wellness programs

Relocation assistance for qualified positions

Qualifications

• Entry-level role requiring a Bachelor's degree or equivalent experience.
• 0+ years of experience in a related discipline.

Responsibilities

• Assist in implementing and maintaining HR enterprise applications.
• Provide first-line support for HR system issues and service requests.
• Deliver timely, accurate support to HR and organizational end users.

Skills

Problem-solving

Customer service

Basic understanding of databases

Programming languages

Business process analysis

Education

Bachelor's degree in a related field

Job description

Business Systems Analyst I - HR Technology

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Job Description

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as a top 10 best children's hospital for more than 15 years
• Second among all children's hospitals for NIH funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2024)
• One of America’s Most Innovative Companies as noted by Fortune
• Consistently certified as a great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet designation for the fourth consecutive time by the ANCC

The Business Systems Analyst I supports the configuration, maintenance, and enhancement of HR enterprise applications. This entry-level role works under the guidance of senior team members and plays a vital part in supporting HR systems, resolving production issues, assisting with testing and documentation, and delivering excellent customer service. The position requires developing technical proficiency, strong problem-solving abilities, and a customer-first mindset to meet the evolving needs of the Human Resources department. This is a unique opportunity to build a career in HR technology while contributing to one of the nation’s top-ranked pediatric hospitals—Cincinnati Children’s, known for innovation, excellence, and a mission-driven culture that transforms lives.

Key Responsibilities

System Configuration & Process Support

• Assist in implementing and maintaining low to moderately complex business processes within HR enterprise applications.
• Support system configuration tasks including data updates, workflow adjustments, and rule modifications under guidance.
• Participate in documenting configuration settings, validation rules, and business process flows.
• Work alongside senior analysts to understand application and reporting tool functionality.
• Develop familiarity with HR processes such as onboarding, performance, compensation, and position management.

Testing & Quality Assurance

• Assist in planning and executing test cases for new features, enhancements, and system updates.
• Document testing results and report issues or inconsistencies for resolution.
• Collaborate with cross-functional teams to validate system changes meet business requirements.
• Participate in regression testing and post-deployment verification during system updates.

Production Support & Troubleshooting

• Provide first-line support for HR system issues and service requests, escalating complex issues as needed.
• Troubleshoot system errors and identify root causes under supervision.
• Document support cases and resolutions to aid knowledge sharing and continuous improvement.
• Assist in implementing changes through formal change control processes.

Customer Service & End-User Support

• Deliver timely, accurate support to HR and organizational end users, demonstrating excellent customer service.
• Monitor open service tickets to ensure adherence to SLAs.
• Follow up with users to ensure satisfaction and resolution effectiveness.
• Contribute to user guides, training materials, and knowledge articles.

Collaboration & Process Improvement

• Participate in discussions to identify opportunities for process and system improvements.
• Support mapping current and future state business processes with senior team members.
• Collaborate with stakeholders across HR, Payroll, and IT to ensure consistent system usage and reporting.

Professional Development & Team Engagement

• Build technical and functional knowledge through ongoing training and participation in departmental meetings.
• Attend vendor education sessions and internal seminars to enhance system knowledge.
• Foster positive relationships across teams, contributing to a collaborative team culture.

Job Qualifications

• Bachelor's degree in a related field or equivalent education and experience.
• 0+ years of experience in a related discipline.

Preferred Skills

• Basic understanding of databases, programming languages, and SDLC. Familiarity with system architectures and data modeling is a plus.
• Ability to analyze business processes, suggest improvements, and support change initiatives.
• Strong problem-solving skills, ability to support testing, and documentation.
• Commitment to positive customer service and adaptability.
• Understanding of business operations and interest in system solutions aligned with business goals.

Benefits

• Medical coverage starting day 1
• Competitive retirement plans
• Tuition reimbursement
• Employee discount programs
• Shift and weekend differential pay
• Referral bonuses
• Support through Employee Resource Groups
• Health and wellness programs
• Relocation assistance for qualified positions

Location & Schedule

• Remote
• Full-time, Day shift

Compensation

• Starting pay range: $55,786 - $69,077 annually, based on FTE status.

Comprehensive job description available upon request.

Cincinnati Children’s is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or veteran status. EEO/Veteran/Disability.