Business Analyst - Default Systems & Support

NewRez LLC; Coppell (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Parental/maternity leave

Job summary

Newrez LLC seeks a Business Analyst - Default Systems & Support to optimize workflow software like Black Knight LoanSphere and Tableau. You will gather business requirements, design solutions, and implement automation while collaborating with multiple departments.

The role emphasizes strong analytical and communication skills, with on-site work in a mortgage servicing environment. Experience in mortgage/default servicing is preferred and SQL/Tableau expertise is valued.

Qualifications

• Bachelor's degree preferred in a technical, quantitative, or analytical discipline.
• 2+ years’ experience in mortgage or default servicing preferred.
• Demonstrated analytical and business communication skills.

Responsibilities

• Collaborate with the business unit, IT partners, and external firms to optimize system utilization.
• Create reports and assist the business units with ad hoc data.
• Proactively analyze and identify system enhancements to streamline workflow processes.
• Manage a project list, analyze prioritization based on cost benefit, and conduct prioritization meetings with management.
• Create and communicate detailed technical requirements to IT partners and non-technical staff.
• Develop process flows, job aids, and procedures for foreclosure, bankruptcy, and post-foreclosure processes.
• Serve as a subject matter expert for system troubleshooting and reporting enhancements.

Skills

Analytical thinking

Strong communication

Problem solving

Multi-tasking

Education

Bachelor’s Degree in technical/quantitative/analytical discipline

Tools

Tableau

Microsoft SQL

Black Knight LoanSphere

Excel

Visio

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Business Analyst - Default Systems & Support will play a key role in the support of various departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The Business Analyst- Default Systems & Support’s primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other various workflow systems. The Business Analyst- Default Systems & Support will analyze system configuration and existing business rules, gather requirements from the business unit, and design and help implement solutions including workflow changes and automation. They will have strong organizational and problem-solving skills as well as the ability to clearly communicate technical items with both technical and non-technical team members.

Principal Duties

• Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.
• Create reports and assist the business units with ad hoc data.
• Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.
• Manage a project list, analyze appropriate prioritization based on cost benefit analysis, and conduct prioritization meetings with business unit management team.
• Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management.
• Development of process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
• Act as a subject matter expert for system troubleshooting and running and creating oversight reporting as well as implementing system enhancements.
• Performs additional projects and duties as assigned by supervisor.
• Create, manage, and oversee ongoing enhancements of automation relative to default workflows systems.
• Performs related duties as assigned by management.

Education and Experience Requirements

Bachelor’s Degree in technical, quantitative, or analytical discipline is preferred. 2+ years’ experience in mortgage or default servicing is preferred.

Knowledge, Skill, and Ability Requirements

Demonstrated analytical and business communication skills. Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment. Strong skills in Excel (charts, formulas, pivots) or other data manipulation software 1+ years of experience with Microsoft SQL Fast learner – able to assimilate new ideas and thrive in a fast-paced environment. Experience with Tableau is a plus. Prior work experience with BlackKnight LoanSphere is a plus. Python programming experience preferred. Visio and process documentation experience preferred.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

Company Benefits: We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.