Business Analyst – Default Systems, Support

Jobtailor; Arizona; On-site; USD 60,000 - 85,000; Full time

Job summary

Jobtailor in the United States (Arizona) is seeking a data-driven professional to support mortgage default workflows, including foreclosure, bankruptcy, and property preservation. You will optimize Black Knight LoanSphere and Tableau usage while shaping system configurations and business rules.

You will gather unit requirements, design automation, and communicate technical needs to IT and stakeholders, delivering reports and ad hoc data to drive operational improvements.

Qualifications

• Bachelor’s Degree in technical, quantitative, or analytical discipline preferred.
• 1+ years’ experience in mortgage or default servicing preferred.
• Demonstrated analytical and business communication skills.
• Strong attention to detail and ability to multi-task under deadlines.
• Strong Excel skills (charts, formulas, pivots) or other data manipulation software.
• 1+ years of experience with Microsoft SQL.
• Experience with Tableau is a plus.
• Prior work experience with BlackKnight LoanSphere is a plus.
• Python programming experience preferred.
• Visio and process documentation experience preferred.
• All employees must have smartphones meeting Company security standards.

Responsibilities

• Support departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure.
• Optimize utilization of Black Knight LoanSphere, Tableau, and other workflow systems.
• Analyze system configuration and existing business rules.
• Gather business-unit requirements and design and help implement workflow changes and automation.
• Collaborate with business units, IT business partners, internal departments, and external firms.
• Create reports and assist business units with ad hoc data.
• Identify system enhancements to streamline workflows and improve efficiencies.
• Manage project lists, perform cost-benefit prioritization, and conduct prioritization meetings with business-unit management.
• Create and communicate detailed technical requirements to IT partners, non-technical team members, and management.
• Develop process flows, job aids, and procedures for foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
• Act as a subject matter expert for system troubleshooting and oversight reporting.
• Create, manage, and oversee ongoing automation enhancements for default workflow systems.
• Perform additional duties and projects as assigned.

Skills

Data Analysis

Excel Proficiency

SQL Programming

Python Programming

Workflow Automation

Business Analysis

Process Flow Development

Technical Requirements Communication

Cost-Benefit Analysis

System Configuration Analysis

Education

Bachelor’s Degree preferred

Tools

Tableau

Visio

Black Knight LoanSphere

Microsoft Authenticator

Job description

• Support departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure
• Optimize utilization of Black Knight LoanSphere, Tableau, and other workflow systems
• Analyze system configuration and existing business rules
• Gather business-unit requirements and design and help implement workflow changes and automation
• Collaborate with business units, IT business partners, internal departments, and external firms
• Create reports and assist business units with ad hoc data
• Identify system enhancements to streamline workflows and improve efficiencies
• Manage project lists, perform cost-benefit prioritization, and conduct prioritization meetings with business-unit management
• Create and communicate detailed technical requirements to IT partners, non-technical team members, and management
• Develop process flows, job aids, and procedures for foreclosure, bankruptcy, property preservation, and post-foreclosure processes
• Act as a subject matter expert for system troubleshooting and oversight reporting
• Create, manage, and oversee ongoing automation enhancements for default workflow systems
• Perform additional duties and projects as assigned

Requirements

• Bachelor’s Degree in technical, quantitative, or analytical discipline is preferred
• 1+ years’ experience in mortgage or default servicing is preferred
• Demonstrated analytical and business communication skills
• Strong attention to detail and ability to multi-task, respond well to pressure and deadlines, and work well individually and collaboratively
• Strong skills in Excel (charts, formulas, pivots) or other data manipulation software
• 1+ years of experience with Microsoft SQL
• Fast learner able to assimilate new ideas and thrive in a fast-paced environment
• Experience with Tableau is a plus
• Prior work experience with BlackKnight LoanSphere is a plus
• Python programming experience preferred
• Visio and process documentation experience preferred
• All employees must have smartphones meeting Company security standards, with ability to install apps such as Microsoft Authenticator; employment is contingent on this requirement

Core Competencies

Demonstrates expertise in mortgage and default servicing processes, with strong analytical skills and proficiency in data manipulation tools such as Excel and SQL. Capable of optimizing workflows and implementing automation enhancements while effectively communicating technical requirements across diverse teams.

Highest-signal resume keywords

• Mortgage Servicing Experience
• Microsoft SQL Proficiency
• Data Analysis Skills
• Black Knight LoanSphere Familiarity
• Process Documentation Experience

Hard Skills

• Data Manipulation
• Excel Proficiency
• SQL Programming
• Python Programming
• Workflow Automation
• Business Analysis
• Process Flow Development
• Technical Requirements Communication
• Cost-Benefit Analysis
• System Configuration Analysis

Soft Skills

• Attention to Detail
• Multi-Tasking Ability
• Collaborative Work Style
• Strong Communication Skills
• Ability to Work Under Pressure

Industry Keywords

• Foreclosure
• Bankruptcy
• Property Preservation
• Post-Foreclosure
• Default Servicing

Tools & Technologies

• Black Knight LoanSphere
• Tableau
• Microsoft Excel
• Visio
• Microsoft Authenticator