Business Analyst – CRM & Application Support

Employee Relations Associates, Inc.; Charlotte (NC); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Employee Relations Associates, Inc. is seeking a Business Analyst to support CRM and application systems in a hybrid role based in Charlotte, NC.

The position focuses on business execution, data analysis, documentation, and cross-functional collaboration with Product Owners and tech teams.

Qualifications

• Experience collaborating with business stakeholders and technology teams.
• Strong skills in data analysis, documentation, application support, testing, and process improvement.
• 1-3 years of relevant experience as a Business Analyst or similar role.

Responsibilities

• Partner with Product Owners and business stakeholders to support strategic initiatives and day-to-day execution.
• Conduct research and analyze business and operational data.
• Gather and document business requirements.
• Assist with user stories, process flows, test scenarios, and project documentation.
• Prepare presentations, status reports, and other stakeholder communications.

Skills

Data analysis

Documentation

Application support

Testing

Process improvement

Job description

Business Analyst - CRM & Application Support

Job Description

Business Analyst / Business Execution Analyst
Location: Charlotte, NC
Work Arrangement: Hybrid
Experience: 1-3 years
Position Overview
We are looking for a Business Analyst / Business Execution Analyst to support business applications, product initiatives, operational processes, and technology projects.
The ideal candidate will have experience working with business stakeholders and technology teams, along with strong skills in data analysis, documentation, application support, testing, and process improvement.
Key Responsibilities
Business Analysis & Project Support

• Partner with Product Owners and business stakeholders to support strategic initiatives and day-to-day execution.
• Conduct research and analyze business and operational data.
• Gather and document business requirements.
• Assist with user stories, process flows, test scenarios, and project documentation.
• Prepare presentations, status reports, and other