Business Analyst, Cost Transparency & Financial Analytics

Digital Federal Credit Union; Marlborough (MA); Hybrid; USD 117,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off: 15 days/year + 40 hours

3 personal days annually

Paid federal holidays

Employee pricing on lending products

Job summary

Digital Federal Credit Union is seeking a Business Analyst, Cost Transparency & Financial Analytics to deliver clear, decision-ready financial insights aligned with enterprise delivery. You will build cost transparency models, partner with Finance, and ensure analytics support investment decisions and governance.

You'll analyze drivers of cost, translate data into executive narratives, and collaborate across Finance, Delivery, and vendors to strengthen cost/value reporting while advancing

Qualifications

• Experience in workforce planning or capacity modeling in delivery environments.
• Strong analytical skills to synthesize data across teams and vendors.
• Ability to influence decision-making through data-driven insights.
• Experience partnering with Finance on planning and forecasting.
• Excellent written and verbal communication to translate analysis into executive narratives.

Responsibilities

• Develop and maintain cost transparency models aligned to delivery units.
• Partner with Finance to define, govern, and track unit cost and cost-to-value metrics.
• Analyze cost drivers related to delivery velocity, quality, rework, and capacity constraints.
• Support investment decisions with cost-to-value insights and tradeoffs.
• Align financial analytics with delivery performance reporting for leadership governance.
• Ensure consistency between delivery metrics, cost analytics, and financial narratives.
• Translate complex financial and operational data into clear, executive-ready insights.

Skills

Workforce planning

Capacity modeling

Data synthesis

Influence without authority

Executive storytelling

Stakeholder management

Cost analytics

Scenario analysis

Tools

Excel

Power BI

Job description

Description

The Business Analyst, Cost Transparency & Financial Analytics is responsible for providing clear, consistent, and decisionready financial insights aligned to enterprise delivery execution. This role develops cost transparency and unit cost models, partners closely with Finance, and ensures financial analytics are fully aligned with delivery performance reporting. The role enables informed investment, prioritization, and tradeoff decisions while maintaining credible,regulatoryfinancial narratives.

Job Duties

• Develop and maintain cost transparency models aligned to delivery units, portfolios, and operating models
• Partner with Finance to define, govern, and track unit cost and cost to value metrics
• Analyze cost drivers related to delivery velocity, quality, rework, and capacity constraints
• Support investment, funding, and prioritization discussions by providing clear cost to value and trade off insights
• Align financial analytics with portfolio and delivery performance reporting for leadership governance and regulatory audiences
• Ensure consistency and integrity between delivery metrics, cost analytics, and financial narratives
• Translate complex financial and operational data into clear, executive ready insights that support decision making

Essentials Skills

Required Qualifications

• Experience in workforce planning, capacity modeling, or resource management within a portfolio, program, or enterprise delivery environment
• Strong analytical skills with the ability to synthesize data across teams, vendors, and timelines
• Proven ability to influence decisionmaking through datadriven insights and scenario analysis
• Experience partnering with Finance and Delivery leaders on planning, forecasting, and tradeoff discussions
• Strong communication skills with the ability to translate complex analysis into clear, concise executive narratives
• Strong business acumen with the ability to align capacity and workforce decisions to enterprise priorities, strategic commitments, and value outcomes
• Proven ability to influence without authority and guide leadership decisions on prioritization, trade-offs, and investment timing
• Exceptional critical thinking and judgment in evaluating competing demands, resource constraints, and risk implications
• Strong stakeholder management skills, with the ability to build trust and credibility across Finance, Delivery, and vendor partners
• Effective facilitation skills to lead structured discussions on trade-offs, capacity constraints, and workforce strategies
• Demonstrated ability to operate in complex, matrixed environments with competing priorities and evolving demands
• Strong organizational and prioritization skills, with the ability to manage multiple planning cycles, scenarios, and deadlines concurrently
• Ability to translate workforce and capacity insights into clear business impacts, including delivery timelines, cost implications, and risk exposure
• High level of ownership, accountability, and attention to detail in planning, analysis, and executive communications
• Strong collaboration and negotiation skills, particularly in balancing internal capacity with vendor strategies and constraints
• Comfort navigating ambiguity and driving clarity in workforce planning decisions where inputs or forecasts may be incomplete

Preferred Skills & Experience

• Experience supporting large, crossfunctional portfolios or enterprise transformation initiatives
• Familiarity with vendorheavy delivery models and dependency risk management
• Advanced skills in planning, modeling,process engineeringand visualization tools (e.g., Excelbased models, Power BI, or similar)
• Experiencebuilding dashboardsand reports for leadership.Able to translate data into decisions
• Experience working within a governance, roadmap, or portfolio management function
• Skilledand comfortable with stakeholder managementutilizing diplomacy
• Background or understanding of Agile/Scrum practices - this will impact capacity

Location: Hybrid model in Marlborough, MA 01752 | Chelmsford, MA 01824 | Hillsboro, OR 97124

Target Compensation in MA & OR: $116,500 - $140,000 annually + annual bonus

Who We Are

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.