Business Analyst- Contracts Operation

Innovative Development, LLC; Newark (DE); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employer matched 401(k)

Leadership Development program

Employee Assistance Program

Remote/Hybrid work options

Job summary

Innovative Development, LLC is seeking a Business Analyst for Contract Operations to own CLM system quality, testing, and documentation. You will bridge functional requirements with system capabilities to support scalable, compliant contract operations for the COMPASS program.

The role emphasizes analytical rigor, testing discipline, and governance across CLM configurations, data migration, reporting, and training material development. Remote/hybrid work options are available.

Qualifications

• Requires a bachelor's degree or equivalent professional experience.
• Minimum four years of business analysis, legal operations, or CLM administration.
• Experience configuring CLM platforms and migrating data.
• Experience developing reports and training materials.

Responsibilities

• Perform monthly migration activities, including transfer of agreements and data from legacy CLM to COMPASS, ensuring accuracy and completeness.
• Develop and maintain reports based on reporting requirements to support decision-making and performance tracking.
• Conduct system testing for CLM configurations, updates, and deployments, document results and coordinate defect resolution.
• Maintain the Configuration Management Record for each template: Document Information; Section 1 - Template Attributes; Section 2B - Conditional Clauses.
• Collaborate with the Operational Paralegal to ensure governance of CMRs across records.
• Document and drive Class I CLM changes to completion; track, review, and reflect in configurations and CMRs.
• Support drafting of Class II Test Plans for major releases.
• Oversee COMPASS Support Teams Channel and escalate issues as needed.
• Serve as Database Administrator for the COMPASS solution, including DB components management.
• Coordinate with IT for user access and permissions management in CLM.
• Develop training materials and conduct training sessions for COMPASS users.

Skills

CLM platforms

Data migration

Reporting development

Training materials

Education

Bachelor's degree in Business Administration or Information Systems

Tools

Databases

SQL

Job description

Position Summary

The Business Analyst, Contract Operations acts as a functional owner of CLM system quality and readiness, ensuring that requirements are sound, configurations are correct, systems are tested thoroughly, documentation is current, and users are prepared. The role demands strong analytical rigor, testing discipline, and documentation skills, as well as a practical understanding of CLM platform architecture and business process design. This individual will serve as a key operational contributor to the COMPASS program, bridging functional requirements and system capabilities to support scalable and compliant contract operations.

Key Responsibilities

• Perform monthly migration activities, including transfer of agreements and associated data from the legacy CLM system to the COMPASS solution, ensuring accuracy and completeness throughout the process.
• Develop and maintain reports based on business areas' reporting requirements, drawing on COMPASS data to support contract operations decision-making and performance tracking.
• Conduct system testing activities for CLM configurations, updates, and new deployments, documenting results and coordinating resolution of identified defects.
• Maintain the following sections of the Configuration Management Record (CMR) for each template: Document Information; Section 1 - Template Attributes; Section 2B - Conditional Clauses - Condition Logic.
• Collaborate with the Operational Paralegal as needed to ensure proper governance of CMRs, including consistency, completeness, and version accuracy across all maintained records.
• Document and drive Class I CLM changes through to completion and resolution, ensuring that change requests are tracked, reviewed, approved, and properly reflected in system configurations and CMRs.
• Support the drafting of Class II Test Plans for major releases.
• Oversee the COMPASS Support Teams Channel, monitoring user-reported issues and escalating to Technical Support channel as appropriate.
• Serve as Database Administrator for the COMPASS solution, including management of database components as required.
• Coordinate with IT for user access and permissions management within the CLM platform, including provisioning, deprovisioning, and role assignments.
• Develop training materials for the COMPASS system solution and conduct training sessions for the organization, including onboarding of new users and refresher training as system capabilities evolve.

Minimum Education & Experience

• Bachelor's degree in Business Administration, Information Systems, or a related field; or equivalent professional experience.
• Minimum four (4) years of experience in a business analyst, legal operations, contracts management, or CLM system administrator capacity.
• Demonstrated experience with CLM platforms, system configuration, and data migration activities.
• Prior experience developing reports, managing databases, and producing training materials in a business or legal operations environment.
• Familiarity with contract lifecycle concepts, document governance practices, and change management protocols.

Our Commitment to You:

At Innovative Development we value our employees and invest in their personal and professional growth. We offer comprehensive Medical, Dental and Vision options along with fully paid Life, Disability and Accident insurance. Our Employer matched 401(k) enables us to invest in your financial future, while our personalized Leadership Development program helps you thrive in your professional environment. In this fast-changing world, we prioritize mental health through our Employee Assistance Programs. We also encourage work/life balance by offering a variety of working arrangements, including remote, in-person, and hybrid. Join Innovative Development, LLC and develop your potential!

Benefits Highlights:

• PTO
• Medical, Dental, and Vision. Health Savings accounts for qualified expenses under HSA plans
• Teledoc, Weight Loss and Wellness Plans included with Health Pla