Business Analyst, Capacity Management - PA residency

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA is seeking a Business Analyst to partner with Specialty Care leadership to develop analyses, identify improvement opportunities, and implement initiatives that optimize performance across the Specialty Care division.

You will produce historical and projected performance trends, support planning and meeting deliverables, and collaborate with internal teams to drive data-driven change.

Qualifications

• Bachelor’s degree in business or healthcare administration required.
• Minimum 1–3 years of business/decision support experience.
• Proficient with MS Word, Excel, PowerPoint and Visio.

Responsibilities

• Develop and present analyses outlining historic and projected performance trends.
• Identify strategic and tactical improvement opportunities with SLPG leadership.
• Lead Specialty Care initiatives in a project management capacity under VP guidance.
• Support planning, meeting agendas, summaries and action plans; address items with stakeholders.
• Assist in developing deliverables (presentations, reports) for leadership.
• Develop and maintain monthly review of key performance indicators with leadership.
• Collaborate with internal functions to enable change across the Network.
• Assist in strategic planning for monthly/annual processes (provider FTEs, space planning).
• Performs other related duties as assigned.

Skills

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's Degree in Business Administration, Healthcare Administration, or related field

Tools

MS Word

Excel

PowerPoint

Visio

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Business Analyst is a member of St. Luke’s Physician Group (SLPG) and is responsible for working with Specialty Care leadership to develop analyses, identify improvement opportunities, and implement various initiatives that will optimize the Specialty Care division’s performance.

JOB DUTIES AND RESPONSIBILITIES

• Develop and present analyses outlining historic and projected performance trends.
• Identify strategic and tactical improvement opportunities in conjunction with SLPG leadership that will optimize Specialty Care’s performance.
• Lead specified Specialty Care initiatives in a project management capacity under the guidance VP, Specialty Care while collaborating and communicating with SLPG project management resources.
• Participate in key Specialty Care activities and support planning and development of meeting agendas, meeting summaries and action plans; and ensure necessary action items are addressed by responsible stakeholders.
• Support Specialty Care leadership in development of various deliverables and outputs (e.g., presentations, reports, etc.).
• Develop and maintain a monthly approach to review/report key Specialty Care performance indicators with leadership.
• Collaborate with other internal functions and develop internal relationships to develop personal brand and affect necessary change within the Network.
• Assist in the strategic planning and preparation for various monthly and annual processes (e.g., provider FTEs, non-provider FTEs, space planning, etc.).
• Performs other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

• Sitting for up to eight (8) hours per day, three hours at a time.
• Frequently uses fingers for typing, data entry, etc.
• Frequent use of hands and upper extremities to lift up to thirty pounds.
• Frequently stoops, bends and reaches above shoulder level.
• Hearing as it relates to normal conversation.
• Seeing as it relates to general vision, near vision, peripheral vision and visual monotony when reading reports and viewing computer screen.

EDUCATION

Minimum Bachelor’s Degree in Business Administration, Healthcare Administration (or relevant major), Accounting, Finance or equivalent work experience is required.

TRAINING AND EXPERIENCE

• Minimum of one to three years of business and/or decision support experience is required.
• Experience working in a team environment and affecting change with informal authority is preferred.
• Must be proficient with as MS Word, Excel, PowerPoint and Visio.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.

Thank you for your interest in St. Luke's!!