Business Analyst - Call Center Sales

DSI; Richardson (TX); On-site; USD 102,000 - 140,000; Full time

Job summary

A leading sales enablement company in Richardson, Texas seeks a Business Analyst - Call Center Sales. The role involves drawing insights from data through analysis and creating visualizations to inform business strategies. Ideal candidates will hold a Bachelor’s degree and have relevant experience in data governance and analysis tools like SQL and Tableau.

Benefits

Medical, Dental & Life insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Qualifications

• 3-5+ years of relevant experience.
• Proficient in Excel with VLOOKUP and PivotTable.
• Strong technical skills for problem-solving.

Responsibilities

• Monitor, analyze, and interpret data related to business channels.
• Create interactive data visualizations for business leaders.
• Identify and define new process improvement opportunities.

Skills

Excel

Data visualization

SQL

ETL frameworks

Problem-solving

Education

Bachelor’s degree in business, finance, economics, math, or marketing

Tools

Domo

Tableau

Job description

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Are you a business analyst who thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Analyst.

As a Business Analyst, you will draw business insights from data through complex analysis, mining, and visualization. You will learn to understand the nuances of our business and ensure that we capture, report, and act on data related to our customers and our operational performance to drive business impact.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Key Responsibilities

Monitor, analyze, and interpret data related to your assigned business channel

Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends

Collaborate with team members to track initiatives and provide campaign-based results

Present and deliver valuable insights and findings to business leaders

Identify changes in business and prove/disprove underlying reasons for change using analysis

Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems (ETL)

Analyze and track KPIs by partner and campaign

Review order entry metrics and track compliance

Identify and define new process improvement opportunities

Build dashboards to aid our internal team in managing partner accounts and to be shared externally with partners

Requirements

Bachelor’s degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience

3-5+ years of relevant experience

Previous Experience Using Domo Or Tableau Preferred

Previous experience in the wireless or telecommunications industry a plus

MUST be proficient in Excel (VLOOKUP and PivotTable)

Knowledge of and experience with reporting databases and data governance including SQL and ETL frameworks

Strong technical skills and creative thinking to solve problems and make real-time decisions

Passion for detail and ability to complete complex tasks

Action orientated - must show initiative, problem solve, and investigate

Ability to work independently while also being a strong team player

Client-focused with a high degree of professionalism, motivation, and initiative

Effective verbal and written communication skills

Openness to adapt and receive feedback from both management and partners

Benefits

Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period

401k Plan with employer matching

Paid vacation and personal/sick days and bereavement time

Employee Profit Sharing Program

50% AT&T wireless discount

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Consumer Services, Accounting, and Business Consulting and Services

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