Business Analyst - Call Center Customer Service

DSI; Richardson (TX); On-site; USD 102,000 - 140,000; Full time

Job summary

A family-owned company is seeking a Business Analyst for Call Center Customer Service. This position involves drawing insights from data, analyzing KPIs, and creating visualizations to help the business adapt to market trends. Ideal candidates will have a Bachelor's degree with 3-5 years of experience, strong Excel proficiency, and experience with tools like Domo or Tableau.

Benefits

Medical, Dental & Life insurance available from day one

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Qualifications

• 3-5+ years of relevant experience.
• MUST be proficient in Excel (VLOOKUP and PivotTable).
• Client-focused with a high degree of professionalism.

Responsibilities

• Monitor, analyze, and interpret data related to your assigned business channel.
• Create interactive data visualizations for business leaders.
• Build dashboards for managing partner accounts.

Skills

Data Analysis

Data Visualization

SQL

ETL

Excel

Education

Bachelor’s degree in business, finance, economics, math, or marketing

Tools

Domo

Tableau

Job description

Business Analyst - Call Center Customer Service

Join to apply for the Business Analyst - Call Center Customer Service role at DSI

Business Analyst - Call Center Customer Service

Join to apply for the Business Analyst - Call Center Customer Service role at DSI

Are you a business analyst who thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Analyst.

As a Business Analyst, you will draw business insights from data through complex analysis, mining, and visualization. You will learn to understand the nuances of our business and ensure that we capture, report, and act on data related to our customers and our operational performance to drive business impact.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Key Responsibilities

Monitor, analyze, and interpret data related to your assigned business channel

Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends

Collaborate with team members to track initiatives and provide campaign-based results

Present and deliver valuable insights and findings to business leaders

Identify changes in business and prove/disprove underlying reasons for change using analysis

Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems (ETL)

Analyze and track KPIs by partner and campaign

Review order entry metrics and track compliance

Identify and define new process improvement opportunities

Build dashboards to aid our internal team in managing partner accounts and to be shared externally with partners

Requirements

Bachelor’s degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience

3-5+ years of relevant experience

Previous Experience Using Domo Or Tableau Preferred

Previous experience in the wireless or telecommunications industry a plus

MUST be proficient in Excel (VLOOKUP and PivotTable)

Knowledge of and experience with reporting databases and data governance including SQL and ETL frameworks

Strong technical skills and creative thinking to solve problems and make real-time decisions

Passion for detail and ability to complete complex tasks

Action orientated - must show initiative, problem solve, and investigate

Ability to work independently while also being a strong team player

Client-focused with a high degree of professionalism, motivation, and initiative

Effective verbal and written communication skills

Openness to adapt and receive feedback from both management and partners

Benefits

Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period

401k Plan with employer matching

Paid vacation and personal/sick days and bereavement time

Employee Profit Sharing Program

50% AT&T wireless discount

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Accounting, Consumer Services, and Business Consulting and Services

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