Business Analyst (Banking)

ATR International; Newark (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

ATR International in Newark, Delaware seeks a Business Support Services Analyst to help stabilize Benefit Payment Services. You will blend production support, business analysis, testing, and change delivery to translate needs into clear requirements and coordinate delivery with Operations, Technology, and other teams.

You will own BSS activities, monitor applications, document findings, create clear work requests, develop project plans and dashboards, and ensure evidence retention and control

Qualifications

• Experience in operations, business analysis, production support, project delivery, or a comparable financial-services environment.
• Demonstrated ability to translate business needs and operational problems into structured requirements, workflows, test cases, and acceptance criteria.
• Strong analytical and problem-solving skills, including the ability to research issues, validate data, identify root causes, and recommend clear next steps.
• Working knowledge of risk and control principles, including timely escalation, evidence retention, secondary review, change validation, and issue tracking.
• Ability to manage multiple priorities and recurring deadlines while maintaining accuracy, ownership, and clear communication.
• Strong written and verbal communication skills, with the ability to summarize complex topics for operational, technology, and management audiences.
• Ability to work independently with limited supervision and collaborate effectively across teams and levels of the organization.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, Teams, and SharePoint; ability to learn additional workflow, reporting, and operational platforms quickly.
• High attention to detail and a consistent focus on client service, operational resilience, data quality, and sustainable process execution.

Responsibilities

• Own assigned BSS activities across production support, recurring processes, control work, client-specific requests, user access, testing, and change initiatives.
• Monitor key Benefit Payment Services applications and processes, investigate or reproduce reported issues, document findings, and coordinate timely escalation to Technology or production support.
• Create clear Jira, service-management, or other work requests that define the current state, requested outcome, business impact, requirements, and acceptance criteria.
• Develop and maintain project plans, business requirements, workflows, status reporting, dashboards, action logs, risk and issue logs, and implementation evidence.
• Coordinate business testing, including test-case development, execution, defect tracking, validation, sign-off, and post-implementation review.
• Support recurring operational responsibilities such as outbound-route certification, metrics and volume research, tax-error reporting, participant-letter activities, onboarding, deconversion, TPA transition, and successor extracts.
• Validate information and outputs before distribution, maintain complete evidence, and follow established control, approval, and record-retention expectations.
• Raise, track, modify, and remove user entitlements; maintain access records and work with the appropriate entitlement and application-support teams.
• Analyze operational data, identify trends or gaps, and recommend practical process, control, documentation, or automation improvements.
• Facilitate governance and working sessions, communicate priorities and dependencies, and ensure decisions, ownership, risks, and follow-up actions are documented.
• Build trusted relationships across Operations, Technology, Client Service, Tax, Checkwrite, Product, and other partner teams.
• Maintain current procedures, checklists, trackers, contact lists, contingency information, and training materials so work can be performed consistently and transferred effectively.

Skills

Operations experience

Business analysis

Production support

Financial services

Requirements gathering

Risk and controls

Problem-solving

Excel/PowerPoint

Communication

Tools

Jira

SharePoint

Alteryx

Dashboard reporting

Job description

The Business Support Services (BSS) Analyst supports the day-to-day stability, control, and continuous improvement of Benefit Payment Services. The role combines production support, business analysis, issue management, recurring operational processes, testing, reporting, and change delivery. The analyst partners with Operations, Client Service, Technology, Tax, Checkwrite, Product, and other support teams to translate business needs into clear requirements, coordinate delivery, validate outcomes, retain evidence, and accelerate risks or service issues promptly.

What You Will Do

• Own assigned BSS activities across production support, recurring processes, control work, client-specific requests, user access, testing, and change initiatives.
• Monitor key Benefit Payment Services applications and processes, investigate or reproduce reported issues, document findings, and coordinate timely escalation to Technology or production support.
• Create clear Jira, service-management, or other work requests that define the current state, requested outcome, business impact, requirements, and acceptance criteria.
• Develop and maintain project plans, business requirements, workflows, status reporting, dashboards, action logs, risk and issue logs, and implementation evidence.
• Coordinate business testing, including test-case development, execution, defect tracking, validation, sign-off, and post-implementation review.
• Support recurring operational responsibilities such as outbound-route certification, metrics and volume research, tax-error reporting, participant-letter activities, onboarding, deconversion, TPA transition, and successor extracts.
• Validate information and outputs before distribution, maintain complete evidence, and follow established control, approval, and record-retention expectations.
• Raise, track, modify, and remove user entitlements; maintain access records and work with the appropriate entitlement and application-support teams.
• Analyze operational data, identify trends or gaps, and recommend practical process, control, documentation, or automation improvements.
• Facilitate governance and working sessions, communicate priorities and dependencies, and ensure decisions, ownership, risks, and follow-up actions are documented.
• Build trusted relationships across Operations, Technology, Client Service, Tax, Checkwrite, Product, and other partner teams.
• Maintain current procedures, checklists, trackers, contact lists, contingency information, and training materials so work can be performed consistently and transferred effectively.

Required Qualifications, Capabilities, and Skills

• Experience in operations, business analysis, production support, project delivery, or a comparable financial-services environment.
• Demonstrated ability to translate business needs and operational problems into structured requirements, workflows, test cases, and acceptance criteria.
• Strong analytical and problem-solving skills, including the ability to research issues, validate data, identify root causes, and recommend clear next steps.
• Working knowledge of risk and control principles, including timely escalation, evidence retention, secondary review, change validation, and issue tracking.
• Ability to manage multiple priorities and recurring deadlines while maintaining accuracy, ownership, and clear communication.
• Strong written and verbal communication skills, with the ability to summarize complex topics for operational, technology, and management audiences.
• Ability to work independently with limited supervision and collaborate effectively across teams and levels of the organization.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, Teams, and SharePoint; ability to learn additional workflow, reporting, and operational platforms quickly.
• High attention to detail and a consistent focus on client service, operational resilience, data quality, and sustainable process execution.

Preferred Qualifications

• Experience supporting benefit payments, securities services, transaction processing, or another regulated operations environment.
• Experience with production and user-acceptance testing, defect management, incident or service-request workflows, and technology change delivery.
• Experience with Jira, service-management tools, Alteryx, workflow automation, data analysis, or dashboard reporting.
• Ability to work with mainframe, web-based, reporting, and shared-document platforms in a controlled production environment.
• The successful candidate should be comfortable learning specialized operational systems and working with standard productivity, data-analysis, workflow, and documentation tools.