Business Analyst - AI

TEKsystems; Boca Raton (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic contractor to blend the roles of Product Manager and Program Manager, supporting key AI initiatives. This fully remote position requires a highly organized individual who excels in cross-functional collaboration, driving clarity and execution. The ideal candidate will lead business analysis and journey mapping, ensuring alignment across IT and vendor partners. With a competitive pay range and comprehensive benefits, this role offers a unique opportunity to contribute to transformative projects in a fast-paced environment, making a significant impact on business outcomes.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation, Sick Leave)

Qualifications

• 7-10+ years of experience in Business Analysis or Program Management.
• Skilled in requirements gathering and journey mapping.

Responsibilities

• Lead discovery and documentation of business and technical requirements.
• Drive focused meetings and track key dates across workstreams.

Skills

Requirements gathering

Business requirements

User stories

Analysis

Jira

Scrum

Sierra

Figma Flows

Data

Business analysis

Machine learning

Artificial intelligence

Conversational AI platforms

Tools

Figma

Miro

Confluence

Job description

W2 and Sub Vendor Role

Seeking a highly motivated and versatile contractor who can function as both a Product Manager/Business Analyst and a Program Manager to support key AI initiatives. This individual will work across IT, business teams, and vendor partners to drive clarity, execution, and alignment. The ideal candidate is organized, super-collaborative, proactive, and thrives in cross-functional environments.

Skills

• Requirements gathering, Business requirements, User stories, Analysis, Jira, Scrum, Sierra, Figma Flows, Data, Business analysis, Machine learning, Artificial intelligence, Artificial intelligence software

Top Skills Details

• Requirements gathering, Business requirements, User stories, Analysis, Jira, Scrum, Sierra, Figma Flows, Data, Business analysis

Additional Skills & Qualifications

• Business Analysis & Journey Mapping (70%)
• Lead the discovery and documentation of business and technical requirements for AI-driven use cases.
• Build and maintain journey maps (current and future state) using Figma or Miro to reflect customer and agent experiences.
• Document intent maps and interaction flows that support conversational AI tools (e.g., virtual agents, automated workflows).
• Keep Confluence pages and other documentation up-to-date with the latest requirements, decisions, and supporting materials.
• Translate business needs into structured inputs for IT and vendor teams, ensuring accuracy and alignment.
• Program & Stakeholder Management (30%)
• Drive focused meetings—setting clear agendas, documenting decisions, and holding stakeholders accountable to next steps and timelines.
• Track key dates, milestones, and deliverables across multiple workstreams using project tools.
• Communicate program status, risks, and dependencies effectively to internal teams, leadership, and vendor partners.
• Facilitate cross-functional collaboration across IT, business units, and external vendors to keep work moving forward.
• Proactively identify blockers, manage risks, and ensure accountability to deadlines.

Requirements include 7-10+ years of experience in Business Analysis, Program Management, or related roles, with skills in requirements gathering, journey maps, and familiarity with conversational AI platforms being a plus.

Additional Attributes

• Highly organized and deadline-driven, with a focus on tracking milestones and deliverables.
• Data-driven decision making.
• Excellent verbal and written communication skills—able to convey complex information clearly to technical and non-technical audiences.
• Skilled in coordinating work across multiple stakeholders.

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $60.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth contributions
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

Anticipated to close on May 9, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services, helping clients accelerate business transformation through strategy, design, execution, and operations. With over 80,000 employees serving more than 6,000 customers, including 80% of the Fortune 500, we are committed to building tomorrow by delivering business outcomes and positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.