Business Analyst

Innosoft Corporation; Spartanburg (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Standard Employee Benefits

50% Health Insurance Paid by Innosoft

Paid Vacation

401K Match

STD LTD and AD&D paid by Innosoft

Job summary

Innosoft Corporation is seeking a seasoned Business Analyst to lead discovery and analysis for the Documentation Recovery initiative in Spartanburg, SC. You will inventory documentation, interview SMEs, and map current-state processes, aligning with IT and County stakeholders to enable governance and disaster recovery.

You will create artifacts with Visio and Microsoft 365, identify gaps, and drive requirements for SOPs, runbooks, and knowledge articles, collaborating closely with a Technical

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business or related field, or equivalent experience.
• 10+ years of demonstrated business analysis experience in IT environments.
• Strong requirements elicitation, stakeholder interviews, and workshops skills.
• Proficient in Microsoft 365 tools and Visio for documentation and diagrams.
• Experience with SharePoint for documentation repositories and governance.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory and analyze documentation across technical and business domains.
• Document current-state processes, dependencies, and risks.
• Create process maps, workflow diagrams, and data inventories using Visio and 365.
• Identify gaps, risks, and opportunities for standardization and governance.
• Gather, validate, and prioritize requirements for SOPs, runbooks, and docs.
• Translate SME knowledge into structured source material with Technical Writer.
• Coordinate reviews to ensure accuracy with County operations.
• Maintain backlog, status, priorities, and ownership for docs.
• Support standards, templates, governance, and repository organization.

Skills

Business Analysis

Requirements Elicitation

Stakeholder Interviews

Workshops Facilitation

Microsoft 365

Microsoft Visio

SharePoint

ITIL

NIST

CIS

CBAP

CCBA

PMI-PBA

PMP

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Microsoft Visio

SharePoint

Job description

Location:366 N Church Street, Spartanburg, South Carolina, USA, 29303

Candidatelocation: Candidate MUST be a SC resident or willing torelocatetoSC prior to starting the role at their own expense.

Contract Duration

12 Months

Interview Type

Online

The candidate will have to be on InnosoftW2.

At least 6 months of valid workauthorization

Tentative Start Date

09/21/2026

Deadline

09/08/2026

Project Overview

The Business Analyst will serve as thediscovery and analysis lead for the Documentation Recovery initiative. Workingacross Information Technology and with key County stakeholders, the BA willinventory and assess existing documentation, interview subject-matter experts,document current-state processes and technology dependencies, identifydocumentation and process gaps, and organize findings into structured inputsfor the Technical Writer and IT leadership. The work will supportcybersecurity, operational continuity, knowledge transfer, disaster recovery,and long-term documentation governance.

Duties/Responsibilities:

• Lead discovery sessions, interviews, andworkshops with IT teams and County stakeholders.
  
• Inventoryexistingtechnical,operational, security, system, application, infrastructure, and recoverydocumentation.
  
• Analyze and document current-statebusiness and IT processes, workflows, roles, dependencies, handoffs, andpain points.
  
• Create process maps, workflow diagrams,data/process flows, inventories, matrices, and other analysis artifactsusing Microsoft Visio and Microsoft 365.
  
• Identifydocumentation gaps, singlepoints of knowledge, process risks, inconsistencies, and opportunities forstandardization.
  
• Gather, organize,validate, andprioritize requirements for SOPs, runbooks, knowledge articles, systemdocumentation, and recovery documentation.
  
• Translate SME knowledge into clear,structured source material and collaborate closely with the TechnicalWriter.
  
• Facilitate review and validation sessionsto ensure documented processes accurately reflect County operations.
  
• Maintain a documentation backlog, statustracking, priorities, ownership, and dependencies.
  
• Support development ofdocumentation standards, templates, governance, ownership, review cycles, andrepository organization
  

Requirements

Education and Certifications:

• Bachelor's degree in InformationTechnology, Information Systems, Business, or a related field, ORequivalent relevant professional experience. Demonstrated experience andquality of prior work are more important than a specificcertification.
  

Required Skills:

• 10+ years of demonstrated businessanalysis experience supporting complex IT and technology environments,with expertise in analyzing business needs and translating them into clearfunctional and technical requirements.
  
• Strong experience in requirementselicitation, stakeholder interviews, workshops, facilitation, requirementsvalidation, and stakeholder management across business and technicalteams.
  
• Advanced proficiency with Microsoft 365,including Word, Excel, PowerPoint, Teams, and SharePoint, for requirementsdocumentation, analysis, reporting, presentations, collaboration, andproject communication.
  
• Strong proficiency with Microsoft Visiofor developing business process flows, workflow diagrams, process maps,system diagrams, and technical/business documentation.
  
• Extensive experience collaborating withtechnical SMEs and cross-functional teams across infrastructure,application development, service delivery, cybersecurity, and other ITdisciplines to define requirements, resolve issues, and support successfultechnology implementations.
  

Preferred Skills:

• Experience supporting documentationrecovery, IT operational maturity, knowledge-management, andprocess-standardization initiatives, including development and maintenanceof SOPs, process documentation, and operational knowledge bases.
  
• Strong experience documentingcybersecurity, IT infrastructure, disaster recovery, business continuity,and IT service-management processes, ensuring documentation is accurate,consistent, and aligned with operational requirements.
  
• Hands-on experience with SharePoint-baseddocumentation repositories, including document organization, versioncontrol, access management, collaboration, and documentation governance.
  
• Familiarity with recognized IT andcybersecurity frameworks, including ITIL, NIST, and CIS, with experiencealigning processes, controls, and documentation with established standardsand best practices.
  
• Experience working within government andhighly regulated environments, supporting structured documentation,compliance, security, governance, and operational requirements.
  
• CBAP, CCBA, PMI-PBA, PMP, ITILFoundation, or comparable professional certification.
  

Additional Skills:

• Ability to analyze undocumented orinconsistently documented processes and convert institutional knowledgeinto structured artifacts.
  
• Excellent written, verbal,organizational, and analytical skills.
  
• Ability to manage multipleworkstreams, priorities, dependencies, and deliverables with limitedsupervision.
  

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.