Bilingual (Korean) Order Management Analyst

Insight Global; Plano (TX); On-site; USD 45,000 - 55,000; Part time

Job summary

A staffing agency is looking for a Korean-Speaking Order Management Analyst in Plano, TX. This entry-level role involves supporting order management, enhancing customer satisfaction, and collaborating with account managers. The ideal candidate holds a relevant degree and is bilingual. Fresh graduates are encouraged to apply, and a basic understanding of supply chain management is desirable.

Qualifications

• Must be bilingual in Korean and English.
• 0-2 years of experience in procurement or inventory management.
• Fresh graduates are welcome to apply.

Responsibilities

• Analyze customer purchase behavior to enhance service.
• Identify sales solutions based on customer pain points.
• Monitor Customer Sales Orders and reflect parts information.

Skills

Bilingual in Korean and English

Customer analysis

Sales solutions identification

Education

Bachelor's degree in Business Administration or Supply Chain Management

Tools

Inventory management software

Job description

Overview

Insight Global is looking for a Korean-Speaking Order Management Analyst to join one of their clients in Plano, TX. This position will be part of the MX Mobile Service Parts Order Management team, where the analyst will play a key role in supporting order management and customer satisfaction.

Responsibilities

• Customer-Centric Operations: Analyze customer purchase behavior and feedback to enhance service and strengthen relationships. Collaborate with key account managers to resolve customer issues and expand existing relationships.
• Sales Solutions and Market Insights: Identify sales solutions based on customer pain points and market research. Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
• Operational Excellence: Evaluate operational risks affecting delivery timelines or service quality. Create Delivery Orders (DO) based on parts availability and/or allocation against customer Sales Orders.
• Customer Engagement: Prepare for customer meetings, including Weekly Open Order Reports, escalating customer requests to the Demand Management team, and fulfilling weekly customer needs for parts.
• Order Management: Monitor Customer Sales Orders (S/O) to reflect up-to-date parts information, as well as cancel Sales Orders based on customer requests or internal decisions.
• Warehouse Coordination: Work with the Parts Warehouse to align with customer needs regarding shipment schedules, RMA processing, customer claims, and other logistics-related tasks.
• Administrative Support: Assist in maintaining accurate inventory records and perform regular stock audits. Process and track orders to ensure they meet quality standards and delivery timelines.
• Compliance and Reporting: Ensure compliance with company policies and industry regulations related to procurement and inventory management. Prepare reports and analyze data to support decision-making and optimize inventory levels.

Required Skills and Experience

• Must be bilingual in Korean and English
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• 0-2 years of experience in procurement, inventory management, or a related field (fresh graduates are welcome to apply)

Nice to Have Skills and Experience

• Basic understanding of supply chain management principles.
• Familiarity with inventory management software or tools.
• Knowledge of mobile parts and components is a plus

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Analyst
• Industries: Telecommunications and Semiconductor Manufacturing