Business Analyst

HEITMEYER CONSULTING INC; Wilmington (DE); Hybrid; USD 85,000 - 110,000; Full time

Job summary

HEITMEYER CONSULTING INC. is seeking an experienced Business Analyst to join our banking client’s Cobrand Credit Card team in Wilmington, DE.

You will gather and document requirements, work with product, operations, and technology, and drive initiatives from discovery through delivery in an Agile environment. You will analyze business problems, lead elicitation sessions, create process flows and use cases, and ensure alignment with regulatory requirements while partnering with stakeholders at

Qualifications

• 5-7 years of Business Analyst experience in banking/financial services.
• Strong experience gathering, analyzing, and documenting requirements.
• Experience in Agile environments and delivery teams.
• Hands-on experience with Jira, Confluence, Microsoft Excel, Word, Outlook, SharePoint.
• Excellent analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document requirements for initiatives.
• Facilitate elicitation workshops and stakeholder discussions.
• Identify and document business problems, opportunities, and proposed solutions.
• Support Co-Brand Credit Card portfolio initiatives and BAU activities.
• Create business docs, process flows, use cases, requirements, and artifacts.
• Support Agile teams through backlog refinement and requirements management.

Skills

Business analysis

Stakeholder management

Agile delivery

Communication

Requirements gathering

Tools

Jira

Confluence

SharePoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location:Wilmington, DE (Hybrid: 3 days onsite, 2 days remote)

About the Role
We are seeking an experiencedBusiness Analystto join our banking client’s Credit Card team supporting the Cobrandcredit card portfolio. Due to increased project volume and a growing pipeline of new initiatives and enhancements, this role will play a key part in driving business analysis activities across strategic and operational projects.
The successful candidate will work closely with business stakeholders, product managers, operations, and technology teams to identify business needs, gather and document requirements, evaluate solutions, and support initiatives from discovery through delivery. This is an excellent opportunity to contribute to a high-profile credit card portfolio while working in a collaborative Agile environment.

Key Responsibilities

• Collaborate with business and technology stakeholders to gather, analyze, and document business requirements for new initiatives and enhancements.
• Build organizational frameworks and facilitate requirements elicitation workshops and stakeholder discussions.
• Identify, analyze, and thoroughly document business problems, opportunities, and proposed solutions.
• Support strategic and business-as-usual (BAU) initiatives within the Co-Brand Credit Card portfolio.
• Provide analytical and project support for initiatives while ensuring alignment with established policies, procedures, and regulatory requirements.
• Facilitate communication between business partners, product teams, and technical teams to ensure requirements are clearly understood.
• Prepare business documentation, process flows, use cases, requirements, and other project artifacts.
• Assist with feasibility assessments, impact analyses, and prioritization discussions.
• Utilize Confluence, Jira, SharePoint, and Microsoft 365 applications to manage documentation, workflows, project tracking, and collaboration.
• Support Agile teams throughout the project lifecycle, including backlog refinement and requirements management.
• Ensure thorough documentation is maintained and updated throughout project execution.

Required Qualifications

• 5-7 years of Business Analyst experience within banking, financial services, or related industries.
• Strong experience gathering, analyzing, and documenting business and functional requirements.
• Experience working within Agile environments and Agile delivery teams.
• Hands-on experience with:
  • Jira
  • Confluence
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • SharePoint
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with stakeholders at all organizational levels.
• Proven ability to drive conversations, ask probing questions, and uncover underlying business needs.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Credit card industry experience, particularly within a co-brand credit card environment.
• Agile certifications (Certified Scrum Master, PMI-ACP, SAFe, Certified Agile Analyst, or similar).
• Experience supporting large-scale portfolio initiatives, enhancements, or business transformations.