Business Analyst

Voluble Systems LLC; Virginia (MN); On-site; USD 110,208,000 - 123,984,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work schedule

Professional development opportunities

Job summary

A technology service provider is seeking a Business Analyst to enhance vendor performance and engagement processes. The ideal candidate will have extensive experience in requirements gathering, data analysis, and project management within IT systems. This role entails producing regular updates, analyzing vendor performance, and developing support plans for business reviews. Candidates should have proven communication and teamwork skills, with a Bachelor's degree and a minimum of 5 years' experience. This position allows for hybrid work arrangements.

Qualifications

• 5+ years as a business analyst focused on enterprise applications and IT systems.
• Skills in requirements gathering, gap analysis, and process mapping.
• Experience in managing multiple projects in a dynamic environment.

Responsibilities

• Produce weekly updates on tasks and milestones.
• Analyze and present findings on vendor performance.
• Develop and maintain support plans for quarterly business reviews.

Skills

Excellent oral and written communication

Strong analytical skills and business acumen

Superior leadership and management skills

Ability to communicate complex information

Experience with vendor engagement

Familiarity with data analytics

Education

Bachelor's degree in Business, IT, Computer Science, or related field

Tools

Visio

Jira

Microsoft Excel

Job description

The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Oregon Department of Human Services (ODHS). OIS provides the technology systems and services that support more than 18,000 OHA and ODHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health.

Scope

VMO Strategic Development:

• Working with key consultant/research vendors, provide strategi guidance in building VMO processes & capabilities.
• Work directly with high value IT vendors, senior ODHS/OHA executives, DAS, IT oversight, LFO and business partners.
• Research best tools; recommend best contract management software. Ultimately said software will contain all executed contracts as will contracts that are under development but are not yet active. Including clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
• Research, develop KPI, analysis, develop system stand reports, share best practices, which provide leverage to improve vendor performance.
• Handle internal contract-related complaints or disagreements from the business or other internal stakeholders.
• Classify, rationalize, and optimize the vendor portfolio and concentrate efforts on managing the most strategic vendors.
• Create vendor contract, performance, relationship and risk management procedures.
• Inform IT vendor managers/procurement and business operations about information gleaned form market research reports on sourcing methods, products, and potential vendors while conducting vendor analysis.
• Assisting internal alignment with key leadership, IT oversight on vendor management value
• Obtain consistent visibility of vendor engagements and opportunities within the OHA/ODHS including IT oversight agencies.
• Potential outcomes improved contractual performance, additional Service Level Agreements to better manage IT contracts as well as improved terms & conditions.

Tasks

Contractor's Key Person shall:

• Produce a weekly update including a summary of accomplishments, next week's tasks, progress against milestones and timeframe, identified issues/risks, mitigation of identified issues/risks, and plan for coming week.
• Gainwell QBR: analyze OHA ratings and Gainwell ratings documenting significant changes from previous QBR to current. 1 month prior to schedule QBR, provide a weekly update on milestones/materials against established timeframe. Prepare OHA QBR presentation materials for VMO lead. Coordinate post-QBR survey and analysis of response with a presentation to VMO leader with suggested changes based upon analysis of responses. Update agreed upon changes to due date(s) of milestones/material for QBR going forward
• Develop, in conjunction with VMO leader, a staff and support plan, including a strategy to maintain the Microsoft Quarterly Business Review (QBR), including identifying relevant contracts and business partners, scoring methodology, all templates and formats for the QBR, identifying who is responsible for preparing each QBR document, clear timeline including who is responsible for delivery. Include post evaluation questions to analyze participants sentiments and provide continuous improvement feedback.
• Microsoft: Identify DAS/EIS contract administrator(s) for M365, Azure Cloud, and Dynamics and request Microsoft contracts. Evaluate contracts and relevancy within the QBR process including a scorecard including each contract with relevant SLA or performance KPIs. Suggested content, sections and evaluation points based upon known issues, contract terms and/or best practices
• Develop a staffing plan for the development of MS QBR and maintenance of Microsoft and Gainwell QBR activities
• Post survey analysis report based upon the Microsoft and Gainwell QBR survey outlining findings from survey, identify issues during QBR, propose changes or modifications based upon analysis and discussions. Suggested feedback to owners or business partners.

Required skills and experience

• Excellent oral and written communication
• Strong analytical skills and business acumen
• Superior leadership and management skills
• Excellent ability to translate complex information with various business teams
• Ability to communicate critical information and updates to executive staff and various stakeholder groups
• Ability to develop and maintain working relationships with internal and external partners including legislative and federal partners.
• Ability to manage multiple priorities within tight deadlines and budget
• Experience with vendor engagement and support request management
• Previous experience with enterprise-wide transformational system implementation
• Ability to work inside of a team with strong teamwork skills
• Familiarity Business process redesign and integration
• Familiarity with data analytics, health informatics or implementation of broad-based data-mining systems
• Preferred experience with healthcare delivery, health reform and/or the health insurance industry

Covendis rate card description for a Business Analyst

Gather business requirements from users and translate into functional and technical specifications Document business processes and provide best practices recommendations Work as a liaison between the business and IT (QA, test, developers) Translate business needs into effective requirements statements Assess the business impact of requested and ongoing systems improvements Participate on project teams to ensure that implementation satisfies the business need and maximizes process and system integration Participates in enterprise-level project teams to identify and implement process and system improvements. Works with stakeholders to identify improvements and assess their relative priority Determines the appropriate course of action for new requests: immediate resolution through existing functionality, support request for quick implementation, or as part of a larger project Utilize experience in business processes for IT systems; business case development; requirements gathering; gap analysis; process mapping; solution design; and support Actively manages customer expectations and communicates status of pending projects Tracks backlog of requests and works with customer to incorporate these into subsequent projects based on priority Proven ability to take complex business requirements translating those requirements into functional requirements A bachelor's degree in Business, IT, Computer Science, or a related field, with at least seven years of experience as a business analyst focused on enterprise applications and IT systems. They will have proven success in eliciting requirements, conducting gap analysis, business case development, process mapping, solution design, and testing, with strong business process expertise across Accounting and Billing, Finance/Controlling, HR/Benefits/Payroll, Procurement, Contract Management, Quality Assurance, and Legal/Regulatory domains. The role requires the ability to manage multiple projects in a dynamic, deadline-driven environment while facilitating discussions, building consensus, and producing high-quality documentation such as requirements, process maps, use case diagrams, and workflow representations. Proficiency with tools like Visio, PowerPoint, Jira, and Microsoft Excel is expected, alongside solid skills in SQL queries, business and data analysis, Agile methodologies, and basic process documentation generation.

Covendis rate card rates for a Business Analyst

Maximum $85.00

Additional Information

Our primary criteria are the qualifications and experience of the proposed key person. Please propose your strongest candidate, at a rate less than or equal to the maximum.

Interviews will be conducted via MS Teams. Interview times will reflect Pacific Standard Time.

Due to circumstances beyond our control, we anticipate two weeks or more for the background check completion for the selected candidate.

This position is approved for remote/hybrid/onsite work.

Onsite/Remote onboarding will be required for the first day.

The selected key person could potentially telecommute, as agreed to between the Agency Authorized Representative and the key person. Any decision to allow telecommuting is made with the understanding that decision will be re-evaluated by the Agency Authorized Representative on a regular basis. The key person should be available to work onsite within a reasonable timeframe.

Telecommuting will be contingent upon the key person providing his/her own adequate computer, monitor(s), Internet connection, and telephone, and be readily available during normal working hours via phone, email or instant message. Access to Agency systems will be provided via VPN or similar software. No hardware or additional software will be provided at the key person's home site or his/her PC.

Work schedule is typically Monday - Friday, 8 AM - 5 PM Pacific Standard Time.