Business Analyst

Mbi Llc; Richmond (VA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology firm is seeking an IT Business Analyst II to support technology initiatives and facilitate communication between teams. The ideal candidate will have strong analytical, organizational, and communication skills, with experience in requirements gathering and documentation. Proficiency in tools such as Visio and Excel is required. This hybrid role requires onsite presence at least three days a week, adapting to varying project needs.

Qualifications

• Experience with requirements gathering and documentation (3 years required).
• Proficiency with Visio, Excel, Word, Teams, and PowerPoint (3 years required).
• Familiarity with workflow or project tools like ServiceNow or Azure DevOps (3 years required).
• Experience with process mapping or IT project support (3 years required).

Responsibilities

• Support technology and operations teams by gathering and analyzing business requirements.
• Document processes, assist with solution design, and support project execution.
• Create and update process flows in Visio, and produce clear SOPs and operational documentation.
• Coordinate between business partners, IT teams, and leadership.

Skills

Requirements gathering

Analytical skills

Organizational skills

Communication skills

Tools

Visio

Excel

Word

Teams

PowerPoint

ServiceNow

Azure DevOps

Job description

Key Responsibilities

- The IT Business Analyst II supports VDH’s technology and operations teams by gathering and analyzing business requirements, documenting processes, assisting with solution design, and supporting project execution across multiple program areas

- The IT Business Analyst II supports VDH technology initiatives by gathering requirements, mapping processes, documenting workflows, and coordinating with business and technical teams. This role ensures clear communication, accurate documentation, and smooth execution of IT projects. Candidates should be analytical, organized, and comfortable working in a dynamic, multi‑team environment.

Business Analysis & Requirements

- Gather, analyze, and document business and technical requirements.

- Facilitate requirement gathering meetings and workshops.

- Write user stories, acceptance criteria, and backlog items.

- Support requirement prioritization and refinement with product owners and technical leads.

Process Mapping & Documentation

- Create and update process flows in Visio.

- Document current‑state and future‑state workflows.

- Produce clear SOPs, reference guides, and operational documentation.

- Support standardization and process improvement efforts.

Project & Operational Support

- Track tasks, deliverables, and dependencies in portfolio tools.

- Document meeting notes, decisions, and action items.

- Assist with testing activities and UAT coordination.

- Support change management, communications, and training materials.

- Maintain dashboards and reports for leadership.

Stakeholder Communication

- Coordinate between business partners, IT teams, and leadership.

- Communicate requirements, decisions, and project updates clearly.

Other Duties (as needed)

- Assist with onboarding/offboarding for project resources.

- Support procurement documentation and technical input.

- Gather and validate data for reporting or decision‑making.

Required Qualifications

- Experience with requirements gathering and documentation.

- Proficiency with Visio, Excel, Word, Teams, and PowerPoint.

- Familiarity with workflow or project tools like ServiceNow or Azure DevOps.

- Strong analytical, organizational, and communication skills.

- Experience with process mapping or IT project support.

Preferred Qualifications

- Experience in IT or public health environments.

- Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI.

- Knowledge of SDLC or Agile practices.

- Accountability and follow‑through

- Analytical problem‑solving

- Ability to learn tools quickly

- Clear, professional communication

Working Conditions

- Hybrid role; onsite at least three days per week, with occasional increased onsite needs.

- Periodic deadlines requiring flexibility.

Fill the skill matrix below:

Skill Matrix

Experience with requirements gathering and documentation. Required 3 years.

Proficiency with Visio, Excel, Word, Teams, and PowerPoint. Required 3 years.

Familiarity with workflow or project tools like ServiceNow or Azure DevOps. Required 3 years.

Strong analytical, organizational, and communication skills. Required 3 years.

Experience with process mapping or IT project support. Required 3 years.

Experience in IT or public health environments. Highly desired 3 years.

Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI. Highly desired 3 years.

Knowledge of SDLC or Agile practices. Highly desired 3 years.

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