Business Analyst

Brooksource; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Brooksource is seeking a Business Analyst to support the GIS team by gathering business needs, documenting requirements, and improving workflows. The role interfaces with business users, managers, and technical staff to translate problems into practical technology solutions. Prior GIS experience is a plus but not required.

You will help define project scope, coordinate meetings, and assist with testing, training material, and change management to ensure solutions meet business value.

Qualifications

• Experience as a Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Strong ability to gather, analyze, organize, and document business and technical requirements.
• Excellent written and verbal communication skills.
• Ability to work with both technical and non-technical stakeholders.
• Experience documenting workflows, use cases, user stories, or functional specifications.
• Ability to manage multiple priorities, track details, and follow work through completion.
• Proficiency with common office, collaboration, and documentation tools such as Microsoft Office, Teams, SharePoint, Visio, Planner, Azure DevOps, Jira, or similar tools.

Responsibilities

• Meet with business users, program areas, technical staff, and leadership to understand needs, issues, and desired outcomes.
• Gather, analyze, and document business requirements, functional requirements, user stories, workflows, use cases, and acceptance criteria.
• Translate business needs into clear documentation that can be used by GIS developers, analysts, application support staff, database teams, and project stakeholders.
• Assist with evaluating current business processes and recommending improvements.
• Support GIS application customization, data-driven workflows, reporting needs, and system enhancement requests.
• Help define project scope, objectives, deliverables, risks, assumptions, constraints, and success measures.
• Coordinate project meetings, document decisions, track action items, and follow up with stakeholders.
• Assist with testing activities, including test planning, user acceptance testing, issue tracking, and validation of delivered functionality.
• Support change management, user communication, training documentation, and implementation planning.
• Work with technical staff to ensure requirements are understood, feasible, prioritized, and aligned with business value.
• Maintain organized documentation for projects, requests, workflows, decisions, and system changes.

Skills

Requirements gathering

Stakeholder facilitation

Documentation

Communication skills

Analytical thinking

GIS awareness

Tools

Microsoft Office

Teams

SharePoint

Visio

Planner

Azure DevOps

Jira

Job description

The Business Analyst will support the GIS team by gathering business needs, documenting requirements, improving workflows, coordinating project activities, and helping translate business problems into practical technology solutions. This role does not require prior GIS experience, but experience working with GIS, spatial data, mapping applications, or Esri technologies is a plus.

The ideal candidate is comfortable working with technical teams, business users, managers, and project stakeholders. They should be able to ask strong questions, document clear requirements, identify process gaps, and help move work from concept through delivery.

Key Responsibilities

• Meet with business users, program areas, technical staff, and leadership to understand needs, issues, and desired outcomes.
• Gather, analyze, and document business requirements, functional requirements, user stories, workflows, use cases, and acceptance criteria.
• Translate business needs into clear documentation that can be used by GIS developers, analysts, application support staff, database teams, and project stakeholders.
• Assist with evaluating current business processes and recommending improvements.
• Support GIS application customization, data-driven workflows, reporting needs, and system enhancement requests.
• Help define project scope, objectives, deliverables, risks, assumptions, constraints, and success measures.
• Coordinate project meetings, document decisions, track action items, and follow up with stakeholders.
• Assist with testing activities, including test planning, user acceptance testing, issue tracking, and validation of delivered functionality.
• Support change management, user communication, training documentation, and implementation planning.
• Work with technical staff to ensure requirements are understood, feasible, prioritized, and aligned with business value.
• Maintain organized documentation for projects, requests, workflows, decisions, and system changes.

Required Qualifications

• Experience as a Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Strong ability to gather, analyze, organize, and document business and technical requirements.
• Excellent written and verbal communication skills.
• Ability to work with both technical and non-technical stakeholders.
• Strong facilitation, listening, problem-solving, and critical-thinking skills.
• Experience documenting workflows, business processes, use cases, user stories, or functional specifications.
• Ability to manage multiple priorities, track details, and follow work through completion.
• Proficiency with common office, collaboration, and documentation tools such as Microsoft Office, Teams, SharePoint, Visio, Planner, Azure DevOps, Jira, or similar tools.

Preferred Qualifications

• Five or more years of experience as a Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Experience supporting GIS, mapping, asset management, transportation, engineering, planning, environmental, or public-sector technology projects.
• Familiarity with Esri products such as ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, Survey123, Field Maps, Experience Builder, Dashboards, or related platforms.
• Experience working with spatial data, databases, reports, dashboards, web applications, or enterprise systems.
• Project management experience, including scope tracking, schedule coordination, risk management, stakeholder communication, and project status reporting.
• Experience serving as a project manager, project coordinator, scrum master, product owner, or team lead is a plus.
• Familiarity with Agile, hybrid, or traditional project delivery methods.
• Experience supporting system implementations, software enhancements, or application modernization efforts.
• Experience creating training materials, user guides, standard operating procedures, or business process documentation.

Knowledge, Skills, And Abilities

• Ability to bridge communication between business users and technical teams.
• Ability to clarify vague requests and turn them into actionable requirements.
• Strong documentation and organizational skills.
• Ability to understand business workflows and identify opportunities for improvement.
• Ability to support prioritization based on business value, urgency, risk, and available resources.
• Comfortable learning new systems, tools, and technical concepts.
• Strong customer service mindset and ability to build trust with stakeholders.
• Ability to support meetings, presentations, demos, and status updates.
• Ability to work independently while collaborating with a larger technical team.
• Functional requirements
• User stories and acceptance criteria
• Workflow diagrams
• Process improvement recommendations
• Project charters or scope summaries
• Meeting notes and decision logs
• Test plans and UAT scripts
• Training guides and user documentation
• Status reports and issue logs

Position Value

This role helps the GIS team improve communication, reduce unclear requirements, support better project planning, and ensure delivered solutions meet business needs. By combining business analysis skills with project coordination and an understanding of technology delivery, this position strengthens the team's ability to support GIS applications, data workflows, enterprise systems, and customer-facing services.