Business Analyst

Simplicity Group Holdings; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Simplicity Group Holdings is seeking an experienced Business Analyst to bridge product, technology, and operations, translating business needs into actionable development work and ensuring processes and documentation are clear and accessible to the broader team.

The role collaborates with stakeholders, developers, and project leadership to maintain the backlog, create wireframes in Figma, and support UAT with thorough SOPs and training materials.

Qualifications

• 3+ years of experience as a Business Analyst in a technology team.
• Experience in insurance, financial services, or regulated industries preferred.
• Background in technical writing or instructional design preferred.
• Familiarity with Confluence or similar documentation/knowledge management tools.
• Exposure to SDLC processes and Agile/Scrum environments.

Responsibilities

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.
• Translate requirements into well-structured JIRA epics, stories, tasks, and acceptance criteria.
• Maintain and groom the product backlog with the development team and project leadership.
• Facilitate sprint planning, refinement, and retrospective sessions as needed.
• Create wireframes, mockups, and user flow diagrams using Figma to support development and stakeholder alignment.
• Partner with developers to ensure requirements are understood and delivered to spec.
• Coordinate User Acceptance Testing (UAT) and feedback cycles with business.
• Develop comprehensive process documentation, SOPs, and user guides.

Skills

Business analysis

Documentation

Communication

Agile/Scrum

Tools

JIRA

Confluence

Figma

Job description

Job Description

Position: Business Analyst

Reports to: Partner, Strategic Initiatives

Department: Tech Solutions

Location: 5850 Granite Pkwy, Plano, TX 75024; in-office

Classification: Full-time

Summary / Job Objective:

We are seeking an experienced Business Analyst with a strong analytical mindset, excellent communication skills, and a genuine passion for documentation and process clarity. This role sits at the intersection of product, technology, and operations — translating business needs into actionable development work while also ensuring that processes, systems, and workflows are well‑documented and accessible to the broader team.

Essential Job Functions:

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation
• Translate requirements into well-structured JIRA epics, stories, tasks, and acceptance criteria
• Maintain and groom the product backlog in collaboration with the development team and project leadership
• Facilitate sprint planning, refinement, and retrospective sessions as needed
• Create wireframes, mockups, and user flow diagrams using Figma to support development and stakeholder alignment

Primary Responsibilities:

• Partner closely with developers to ensure requirements are well-understood and delivered to spec
• Act as a bridge between technical and non-technical stakeholders, facilitating clear communication across teams
• Conduct UAT (User Acceptance Testing) and coordinate feedback cycles with business
• Create and maintain comprehensive process documentation, user guides, and standard operating procedures (SOPs)
• Develop training manuals and materials to support the rollout of new systems, features, and workflows
• Ensure documentation is accurate, up-to-date, and accessible to the intended audience —whether technical or end‑user facing
• Collaborate with subject matter experts to capture institutional knowledge and translate it into clear written materials

Qualifications:

• Minimum of 3 years of experience in a Business Analyst or similar role within a technology team
• Experience in insurance, financial services, or a similarly regulated industry strongly preferred
• Background in technical writing or instructional design strongly preferred
• Familiarity with Confluence or similar documentation/knowledge management tools
• Exposure to software development lifecycle (SDLC) processes
• Proficiency with JIRA (story creation, backlog management, sprint tracking)
• Experience working in Agile/Scrum environments
• Experience creating wireframes or mockups using Figma and similar design tools

Core Competencies:

• Strong written communication skills with a pr