Business Analyst

TechDigital Group; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company in Richmond, Virginia is seeking a resource experienced in Model N, particularly for the Commercial side. The role involves managing Membership processes, resolving Chargeback disputes, and validating identifiers such as HIN and DEA. Effective communication and collaboration with business teams are essential to ensure compliance and address any discrepancies. Strong knowledge of FSS Government contracts, especially for VA and DOD, is preferred.

Qualifications

• Experience with Model N, especially on the Commercial side.
• Good communication skills for working closely with team members.
• Knowledge of FSS Government contracts VA, DOD.

Responsibilities

• Manage Membership management process for GPO.
• Handle Chargeback Dispute Resolution for products and customer accounts.
• Validate identifiers HIN, DEA, 340B and class of trade.
• Monitor Membership Mailbox for action on assigned cases.

Job description

Per HM: The identified resource should have a Model N experience especially on Commercial side and can be able to work closely with Membership business team and take care of assigned accounts to ensure they are aligned and be in compliant. Also to work with respective business team to fix if any deviation found and have good communication skill to work with FTEs closely and understand the requirements and act accordingly.

• Perform the following end-to-end ownership activities on assigned accounts:
  • Manage Membership management process for GPO.
  • Manage Chargeback Dispute Resolution for assigned products and customer accounts.
  • Validate identifiers HIN, DEA, 340B and class of trade.
  • Good knowledge in FSS Government contracts VA, DOD.
  • Good knowledge in Parent-child Legal Entity Hierarchy management.
• Monitor Membership Mailbox daily to ensure necessary actions are taken on assigned cases:
  • Request from wholesaler to check for customer eligibility to purchase any products.
  • Contract & Pricing Eligibility check related cases.
• Attend and participate in meetings as requested.