Business Analyst

TEK Systems; Provo (UT, AR); On-site; USD 70,000 - 100,000; Full time

Job summary

TEK Systems is seeking an experienced Business Analyst to support operations at a hospital in Utah. The role partners with clinical, operational, and IT stakeholders to translate business requirements into actionable project deliverables within a psychiatric health facility environment, operating in a SAFe delivery model onsite.

The position requires elicitation and documentation of requirements, translation into user stories and BRDs, facilitation of workshops, analysis of current processes,

Qualifications

• 5+ years of experience in business analysis within a psychiatric/health facility environment.
• Experience in SAFe delivery model and familiarity with SAFe ceremonies and artifacts.
• Strong requirements elicitation, documentation, and process-mapping skills (BRDs, user stories, workflow diagrams).
• Experience facilitating stakeholder workshops and translating clinical/operational needs into actionable technical requirements.
• Proficiency with MS Office/365, Visio, Jira, Confluence, or equivalent.

Responsibilities

• Elicit, document, and validate business requirements from clinical, administrative, and IT stakeholders.
• Translate requirements into user stories, process maps, and acceptance criteria for SAFe delivery teams.
• Facilitate requirement-gathering sessions and interviews with subject matter experts.
• Analyze current-state processes, identify gaps, risks, and opportunities for improvement.
• Maintain requirements traceability throughout the project lifecycle and support SAFe ceremonies.
• Collaborate with Product Owners and technical teams to prioritize and refine the backlog.
• Prepare BRDs, process maps, and status reports for agency leadership.
• Support UAT by developing test scenarios tied to documented requirements.

Skills

SAFe experience

Requirements elicitation

Process mapping

Stakeholder workshops

Agile/Scrum

Documentation

Jira/Confluence

Communication skills

Education

Bachelor's degree

SAFe Certification

Tools

Jira

Confluence

Visio

Microsoft Office 365

Job description

Description

Our client is seeking an experienced Business Analyst to support operations at a Hospital. This role will partner with clinical, operational, and IT stakeholders to gather, document, and translate business requirements into actionable project deliverables within a psychiatric health facility environment. The position operates within a Scaled Agile Framework (SAFe) delivery model and requires direct, on-site engagement with facility staff and leadership.

Key Responsibilities

• Elicit, document, and validate business and functional requirements from clinical, administrative, and IT stakeholders at the State Hospital.
• Translate business requirements into user stories, process flows, and acceptance criteria suitable for Agile/SAFe delivery teams.
• Facilitate requirement-gathering sessions, workshops, and interviews with subject matter experts across clinical and operational departments.
• Analyze current-state business processes within the psychiatric health facility and identify gaps, risks, and opportunities for improvement.
• Maintain requirements traceability throughout the project lifecycle, ensuring alignment between documented needs and delivered solutions.
• Participate in SAFe ceremonies (PI Planning, sprint reviews, backlog refinement) as the business analysis representative for assigned initiatives.
• Collaborate with Product Owners, Scrum Masters, and technical teams to prioritize and refine the product backlog.
• Prepare clear, accurate documentation, including business requirement documents (BRDs), process maps, and status reporting for agency leadership.
• Support user acceptance testing (UAT) by developing test scenarios tied to documented requirements and validating outcomes with stakeholders.

Required Technical Skills

• Minimum 5 years of experience in business requirement within a psychiatric health facility.
• Demonstrated experience working within a Scaled Agile Framework (SAFe) environment, including familiarity with SAFe ceremonies and artifacts.
• Strong requirements elicitation, documentation, and process-mapping skills (e.g., BRDs, user stories, workflow diagrams).
• Experience facilitating stakeholder workshops and translating clinical/operational needs into actionable technical requirements.
• Proficiency with standard business analysis and collaboration tools (e.g., Microsoft Office/365, Visio, Jira, Confluence, or equivalent).

Required Skills:

• Strong analytical and problem-solving skills to interpret business needs and create effective solutions.
• Proficiency in business analysis tools such as JIRA, Confluence, or Microsoft Visio.
• Excellent written and verbal communication skills for stakeholder engagement and documentation.
• Familiarity with Agile, Scrum, or Waterfall project management methodologies.
• Ability to manage multiple projects and deadlines effectively.
• Basic technical knowledge of software development, databases, or systems integration is a plus.

Preferred Qualifications

• SAFe certification (e.g., SAFe Practitioner, SAFe Product Owner/Product Manager, or equivalent).
• Prior experience supporting IT or process-improvement initiatives within a state government or public-sector healthcare environment.
• Familiarity with behavioral health/psychiatric care operations, regulatory requirements, or electronic health record (EHR) systems.
• Bachelor's degree in Business Administration, Health Administration, Information Systems, or a related field (or equivalent experience).

Standard Job Duties:

• Gather, document, and analyze business requirements through stakeholder interviews, workshops, and observations.
• Translate business needs into clear and concise technical specifications for development teams.
• Develop process flows, use cases, and data models to support solution design.
• Collaborate with project managers, developers, and other stakeholders to ensure successful implementation of solutions.
• Conduct gap analysis to identify areas for process improvement and optimization.