Business Analyst

MPX Careers; Portland (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

MPX is seeking a Business Analyst in Portland, Maine, onsite, to translate business requirements into technical specifications and drive the full solution lifecycle across client projects and MPX platforms.

The role covers business development, system implementation, feature enhancements, QA, and post-deployment support, collaborating with internal and external products and third-party systems.

Qualifications

• Bachelor’s degree with 2–4 years of business analysis or related technical experience
• Advanced MySQL proficiency with complex queries and data validation
• RESTful API design and integration experience
• Experience with JSON, XML, and CSV formats and scripting basics
• Familiarity with document composition/output platforms (Quadient Inspire, PlanetPress, OpenText Dialogue, InDesign)
• Strong analytical and problem-solving abilities
• Ability to work across IT and business units and manage stakeholder expectations

Responsibilities

• Act as liaison between client stakeholders and MPX technology teams, translating requirements into technical specs
• Assess client scope, analyze workflows, and author requirements documentation
• Design and refine document solutions using client data samples and data mapping
• Lead client-facing meetings and produce action-oriented notes
• Develop expertise in data formats (CSV, XML, JSON) and integration considerations
• Collaborate across internal platforms and external systems to ensure data exchange aligns with objectives
• Monitor timelines, identify risks, and communicate impacts to management
• Create training materials and guide clients on MPX tools and workflows
• Support production graphics and digital artwork preparation as needed
• Partner with operations to scope and fulfill new technical support engagements
• Lead internal process improvements to enhance efficiency and scalability

Skills

MySQL

RESTful APIs

JSON/XML/CSV

Data analysis

Analytical thinking

Education

Bachelor’s degree in a relevant discipline

Tools

Quadient Inspire

PlanetPress

OpenText Dialogue

Adobe InDesign

Job description

Full-time

Description

Business Analyst

Portland, Maine-Onsite

Job Summary:

The Business Analyst serves as a critical liaison between client stakeholders and MPX’s technology ecosystem, translating complex business requirements into well-defined technical specifications and actionable solutions. This role spans the full solution lifecycle—encompassing business development, system implementation, feature enhancements, quality assurance, and post-deployment troubleshooting—while engaging with a broad portfolio of internal and external products, platforms, and integrated systems.

About MPX:

MPX helps organizations deliver critical, compliant communications—securely and at scale—across print and digital channels. We serve leading health plans, insurers, and financial institutions, combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability, security, and compliance.

Supervisory Responsibilities:

None

Duties & Responsibilities:

• Serve as the strategic bridge between IT and business units by conducting thorough assessments of client scope, evaluating existing workflows, and authoring detailed requirements documentation to guide development—delivering well-reasoned recommendations to both clients and internal stakeholders
• Critically evaluate client-supplied materials to determine MPX’s implementation feasibility, establish comprehensive requirements from available inputs, and proactively identify and communicate gaps that may impact delivery
• Analyze client data samples to design and refine document solutions that minimize billing inquiries, meet client objectives, and are supported by rigorous, auditable data mapping documentation
• Engage meaningfully in client-facing meetings, producing thorough, prioritized, and audience-appropriate meeting notes suitable for both internal teams and external distribution
• Develop and sustain deep expertise across structured data formats—including CSV, XML, JSON, and proprietary schemas—spanning the full range of industries served by MPX
• Collaborate across multiple internal platforms and external third-party systems, architecting and maintaining integrations that ensure seamless data exchange and operational continuity across the technology stack
• Adhere rigorously to client and project manager timelines, proactively surfacing scheduling risks and coordinating with management to mitigate delivery impacts before they escalated
• Author and maintain comprehensive training materials; deliver targeted client instruction on MPX toolsets and workflows to ensure adoption and operational proficiency
• Apply foundational knowledge of production graphics, graphic design principles, and digital artwork preparation to support cross-functional business initiatives
• Collaborate with print processing and operations teams to evaluate, document, and fulfill requirements for new technical support engagements
• Lead and execute internal process improvement initiatives as assigned, identifying opportunities to enhance efficiency, quality, and scalability

Required Skills & Qualifications:

• Bachelor’s degree in a relevant discipline with a minimum of 2–4 years of progressive experience in a business analysis or closely related technical role
• Advanced proficiency in MySQL, encompassing complex query construction, query optimization, schema analysis, and data validation across relational database environments; 2+ years of direct, hands-on experience required
• Demonstrated proficiency in RESTful API design principles and consumption, with practical experience architecting and managing integrations between internal systems and external third-party platforms
• 2+ years of experience with one or more of the following: scripting languages, object-oriented development methodologies, or multi-record structured data formats including JSON, XML, and CSV
• Familiarity with enterprise document composition and output management platforms is strongly preferred; experience with Quadient Inspire, Planet Press, OpenText Dialogue, or Adobe InDesign is a distinct advantage
• Exceptional analytical and diagnostic acumen, with a demonstrated ability to deconstruct complex technical problems, identify root causes, and deliver sustainable resolutions
• Proven ability to operate effectively in dynamic, high-velo