Business Analyst

SMART TECH SKILLS LLC; Marlborough (MA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Job summary

SMART TECH SKILLS LLC is seeking a Business Analyst to support enterprise modernization initiatives within the Project & Portfolio Management Office (PPMO). The role focuses on eliciting and clarifying business needs, documenting processes and requirements, assisting with solution assessments, and supporting UAT and implementation.

Collaboration with program staff, senior analysts, technical teams, and vendors is essential.

Qualifications

• 3+ years of experience as a Business Analyst in IT, software, or modernization projects.
• Experience eliciting, analyzing, and documenting business/functional requirements.
• Experience drafting current-state and future-state process maps, SOPs, and requirements summaries.
• Experience preparing and executing UAT test cases and documenting defects.
• Strong requirements management and traceability across the SDLC.
• Must reside within 50 miles of the primary work location and attend onsite meetings as needed.

Responsibilities

• Elicit and document business and functional requirements through interviews, workshops, and reviews.
• Translate stakeholder input into process diagrams, user stories, business rules, and functional specs.
• Maintain RTMs across the project delivery lifecycle.
• Draft/process maps and SOPs, and produce structured system documentation.
• Prepare UAT scenarios, participate in testing, track defects, and support rollout with training materials.

Skills

Requirements elicitation

Business analysis

Process mapping

Documentation

UAT testing

Stakeholder collaboration

SDLC traceability

Job description

Benefits

• Competitive salary

Experience Level

Mid Level (3 or more years of experience)

Role Overview

The Business Analyst supports enterprise modernization initiatives within the Project & Portfolio Management Office (PPMO). This role is responsible for eliciting and clarifying business needs, documenting business processes and functional requirements, assisting with solution assessments, and supporting User Acceptance Testing (UAT) and implementation. Working collaboratively with program staff, senior analysts, technical teams, and external vendors, the analyst transforms stakeholder input into actionable documentation that guides project delivery.

Key Responsibilities

Requirements Elicitation & Business Analysis

• Gather business and functional requirements through stakeholder interviews, workshops, research, and documentation reviews.
• Translate stakeholder input into detailed process diagrams, user stories, business rules, and functional descriptions.
• Maintain requirements traceability matrices (RTMs) across the entire project delivery lifecycle.

Process Mapping & Documentation

• Draft and maintain comprehensive current-state and future-state process maps, standard operating procedures (SOPs), and requirements summaries.
• Produce structured system documentation and business requirement artifacts using approved templates and standardized terminology.

Testing, Training, & Implementation Support

• Prepare UAT test scenarios and test cases, participate in testing execution, document validation results, and track defect resolution.
• Contribute to the development of end-user training guides, job aids, and train-the-trainer sessions.
• Observe workflow impacts, gather user feedback during rollout, and communicate insights to support change adoption and continuous improvement.

Required Qualifications

• 3 or more years of experience as a Business Analyst supporting enterprise IT, software implementation, or system modernization projects.
• Demonstrated experience eliciting, analyzing, and documenting business and functional requirements.
• Hands-on experience developing current-state and future-state process flows, user stories, and standard operating procedures (SOPs).
• Proven experience preparing and executing User Acceptance Testing (UAT) test cases and documenting defect findings.
• Strong proficiency in requirements management and traceability throughout the software development lifecycle (SDLC).
• Must reside within 50 miles of the primary work location and be available for occasional onsite meetings as required.

Preferred Qualifications

• Experience supporting large-scale modernization programs within government, public sector, or regulated environments.
• Familiarity with data governance, data privacy, and security practices.
• Exposure to relational databases or cloud-based data platforms with the ability to translate technical concepts for business audiences.
• Experience facilitating cross-functional workshops and consensus-building sessions.

Core Skills & Attributes

• Excellent verbal, written, and active listening skills to engage diverse stakeholder groups effectively.
• Strong analytical, problem-solving, and process mapping capabilities.
• Detail-oriented approach to documentation quality and requirements traceability.
• Collaborative team player with a customer-centric mindset and strong organizational skills.

Flexible work from home options available.