Business Analyst

AZ State Jobs; Phoenix (AZ); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Sick leave

Paid holidays

Parental leave

Health and dental insurance

Retirement plan

Life & disability insurance

Optional benefits

Job summary

Arizona Department of Transportation is seeking a Business Analyst to support the IWMS ecosystem, ensuring data integrity, managing user access, and coordinating system updates. The role includes providing high-touch support, training stakeholders, and aiding integrations across state agencies.

Some remote work within Arizona may be available based on performance. Responsibilities include data health monitoring, reporting enhancements, and assisting with upgrade initiatives.

Qualifications

• Knowledge of government statutes, policies and procedures related to business systems.
• Technical expertise in inventory and Facilities Management solutions.
• Computer and network protocols.
• Hardware and Software Service Desk Ticketing system.
• Methods for system analysis, requirement gathering and QA.

Responsibilities

• Support ADOT's facilities data management and oversight across assets, space and maintenance operations.
• Monitor system integrations and support multi-agency use of IWMS.
• Analyze metrics and translate data into actionable insights for leadership.
• Assist with system upgrades, QA protocols, and year-end procedures; some travel may be required.

Skills

Data analysis

Problem solving

Attention to detail

Communication skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Access

Google Suites

Job description

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

Business Analyst

Job Location:

2910 - FACILITIES MGMT AND SUPPORT ADMIN 1655 W. Jackson Street Phoenix, AZ 85007

Posting Details:

Salary: $74,760.92 - $84,760.92
Anticipated salary:79,760.92

Grade: S24

Closing Date: October 12, 2026

Job Summary:

Serves in the supporting role for the state's Integrated Workplace Management System (IWMS). This role assists in ensuring optimal system performance and data integrity by managing user access, executing system updates, maintaining accurate building inventories, and generating daily, weekly, and monthly facilities management metrics. Acting as a technical liaison, the position delivers high-touch customer support and training to diverse stakeholders across various state agencies, while actively assisting with system integrations and continuous operational enhancements.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Provides support for ADOT's statewide management and oversight of facilities data, including building conditions, inspections assets, space management, projects, and maintenance operations. Monitors system integrations supporting ADOT facilities operations. Provides support to other state agencies utilizing the facilities management system, including facility data, asset tracking, space utilization, and maintenance information. Coordinates cross system integrations and provides multi-agency support.
Motivated and detail-oriented skills in structuring large datasets, maintaining data integrity, and applying secure data-handling practices. Ready to contribute immediately to the team by tracking data health, troubleshooting quality issues, and transforming information into actionable insights that drive business performance. Assist with facilities/buildings and optimize business reports using advanced reporting tools, variety of queries, and basic programming to extract, filter, and aggregate key operational data. Analyze metrics to uncover process insights and present findings to the IWMS system administrator, and ASD leadership.
Assisting with systems upgrade/implementation initiatives, year-end procedures, and projects by executing end-to-end QA protocols and performing analytical data risk assessments. Some travel is required in the state to support the users. Some in state and out of state travel for conferences.

Knowledge, Skills & Abilities (KSAs):

KNOWLEDGE OF:

• Understanding Governmental statutes, policies and procedures related to business systems.
• Technical expertise in inventory and Facilities Management solutions.
• Computer and network protocols.
• Hardware and Software Service Desk Ticketing system.
• Methodologies and techniques for system analysis and design, requirement gathering, quality assurance and software development.

SKILL IN:

• Effective professional working relationships.
• Attention to detail and data integrity.
• Research and interpret reference material.
• Problem solving.
• Conflict resolution.
• Effective written and oral communication skills.
• Advanced experience in Microsoft excel, word and access, Google suites.
• Technical experience with multiple business related systems.
• Managing challenging goals and deadlines.

ABILITY TO:

• Creative solutions within the Public Sector.
• Design end-user reports.
• Work independently and within a team.
• Obtain, clarify, and provide information clearly.
• Respond properly and promptly to the diverse group of system users.
• Meet deadlines.
• Strong customer service skills.
• Ability to balance workload and multi-task while working with minimal supervision.
• Troubleshoot business systems.

Selective Preference(s):

3 years experience in working with business related solutions.

Pre-Employment Requirements:

Must have valid drivers license -This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [e-mail] or phone call at [phone] option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone] option 3.

Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.