Business Analyst

Administrative Office of the Courts; Olympia (WA); On-site; USD 87,000 - 114,000; Full time

Job summary

Administrative Office of the Courts (AOC) in Olympia, Washington is seeking a motivated Business Analyst to shape technology and processes for internal applications. You will uncover system needs, translate them into clear business requirements, and improve through analysis and User Acceptance Testing.

You'll collaborate with Court Services staff, AOC partners, agencies, and vendors to influence system design, configuration and testing across statewide operations.

Qualifications

• Eight years IT experience with at least three years as a business analyst.
• Associate degree plus six years IT experience with BA tasks.
• Bachelor's degree plus four years IT experience with BA tasks.
• Master's degree plus one year BA experience.

Responsibilities

• Plan, schedule and lead requirements management for complex solutions.
• Elicit business requirements from internal and external SMEs.
• Liaise between stakeholders and technical personnel to define needs.
• Translate requirements into user stories, use cases and acceptance criteria.
• Develop and maintain requirements documentation.
• Maintain requirements traceability matrices for reuse.
• Analyze requirements for completeness and testability.
• Review test results against accepted criteria.
• Conduct intensive systems analysis for new or enhanced applications.

Skills

Requirements gathering

Stakeholder communication

Business analysis

Liaison role

Education

Associate degree in CS/IS/related field

Bachelor's degree in CS/IS/related field

Master's degree in CS/IS/related field

Job description

Washington Courts Employment Opportunity

Administrative Office of the Courts (AOC)

Business Analyst

Court Services Division

Our Mission

To advance the timely, effective, and equitable operations of the Washington State judicial branch.

Location:

Olympia, Washington (AOC requires employees to reside in Washington State).

Salary:

$86,688 - $113,736per year (DOQ). This position is not eligible for overtime.

Closes:

November 12, 2026. AOC reserves the right to close the recruitment at any time after seven calendar days.

In-Office Requirement:

This position requires at least two days per week working in-office.

Position Details

Transforming user needs into powerful court solutions.

The Administrative Office of the Courts is seeking a motivated and detail-oriented Business Analyst to help shape the technology and processes that support our internal applications. In this role, you’ll dive into the heart of how our staff work, uncovering system needs, translating them into clear business requirements, and making meaningful improvements through thoughtful analysis and User Acceptance Testing. You’ll work closely with teammates across the Court Services Division and collaborate with partners throughout AOC, other state agencies, and technology vendors. Together, you’ll influence how systems are designed, enhanced, configured, and tested to serve users statewide.

This position offers the opportunity to think critically, work independently, and apply your analytical strengths to real-world challenges. While you’ll rely on established procedures for many tasks, you’ll also navigate situations that require creativity, interpretation, and fresh problem-solving. If you enjoy variety, thrive in a collaborative environment, and want your work to support the effective functioning of Washington’s courts, this role gives you the chance to make a meaningful impact every day.

Duties and Responsibilities

• Plan, schedule and lead the management of requirements for complex solutions.
• Elicit business requirements from internal and external subject matter experts.
• Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood and translated into technical solutions.
• Translate business requirements into user stories, use cases and acceptance criteria.
• Develop and maintain requirements documentation.
• Develop and maintain requirements traceability matrices for requirement management and re‑use.
• Analyze requirements for completeness and testability.
• Review test results to confirm that test acceptance criteria have been met.
• Provide consultation to project stakeholders.
• Conduct intensive, in‑depth systems analysis for new or enhancements for small to large and highly complex applications and systems.

Required Qualifications

• Eight years of information technology experience, which includes three years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
• Associate degree in computer science, information systems or related technical/business discipline and six years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
• Bachelor's degree in computer science, information systems or related technical/business discipline and four years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
• Master's degree in computer science, information systems or related technical/business discipline with one year of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

Relative IT Experience includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.

Desired Qualifications

• Skilled in planning, eliciting, managing, and documenting requirements for complex solutions using established methodologies and tools.
• Translating business needs into clear, well‑defined user stories or use cases supported by strong analytical and documentation skills.
• Produces accurate, timely work while staying organized, focused, and efficient in a fast‑paced environment.
• Communicates effectively with diverse stakeholders and is proficient in Microsoft 365 applications, with strong presentation and written communication abilities.
• Strong facilitation/negotiation skills; ability to interface with and influence people at multiple levels within the org.

Supplemental Information

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, citizenship or immigration status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact us @ [e-mail].

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

AOC requires employees to reside in Washington State within the first 90 days of hire. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements for that form.

AOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.