Business Analyst

Phoenixoutcomes; Northern (KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Phoenixoutcomes seeks a Business Analyst for a VA WebLGY modernization initiative. You will translate business needs into actionable requirements, perform current-state analysis, conduct stakeholder interviews, and build user stories to support modernization and legacy retirement.

Strong communication and Microsoft Office skills are essential. The role emphasizes collaboration with the delivery team, producing high-quality deliverables, and maintaining positive client relationships.

Qualifications

• Bachelor's degree with 5 years of relevant experience.
• Associate's degree adds 2 years of experience.
• High school diploma adds 4 years of experience.
• Excellent verbal and written communications skills.
• Strong attention to detail with analytical/problem-solving abilities.
• Ability to shift focus between high-priority tasks.
• Demonstrates leadership in ambiguity and drives results.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Develop understanding of current and future technology needs for stakeholders and Veterans.
• Perform current-state analysis, interviews, and capability assessments for modernization planning.
• Develop user stories and break down requirements into deliverable functionality.
• Analyze data requirements and business rules across capability areas.
• Document capabilities, future-state processes, gaps, and dependencies.
• Maintain documentation related to feature development and modernization efforts.
• Contribute to design, specifications, and development to meet client needs.
• Create high-quality client deliverables under supervision.
• Prepare and review solution options with team lead.
• Collaborate with client and delivery team to ensure successful outcomes.
• Maintain positive client relationships.

Skills

Verbal communication

Written communication

Attention to detail

Analytical problem-solving

Leadership in ambiguity

Prioritization and agility

Microsoft Suite proficiency

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Microsoft Suite

JIRA

Confluence

Salesforce

AWS

Job description

Overview

The Business Analyst – VA WebLGY supports a technology modernization and legacy system decommissioning initiative for a Department of Veterans Affairs loan guaranty program, translating business needs into clear, deliverable requirements that support Veterans and stakeholders. The role performs current-state analysis, stakeholder interviews, and capability assessments; develops user stories and breaks down requirements into actionable functionality; analyzes data requirements, business rules, and end-to-end data flows from source to screen; and maintains documentation supporting new feature development, modernization planning, and legacy system retirement. The analyst contributes to product design, specifications, and development, produces high-quality deliverables with guidance from a team lead, reviews solution options, and builds strong, collaborative relationships. This role requires 5 years of relevant experience with a bachelor’s degree, excellent written and verbal communication, strong attention to detail and problem-solving, the ability to shift priorities, leadership in ambiguous situations, and proficiency with the Microsoft Suite.

Key Functions

• Develop an understanding of the program's current and future technology needs and the benefits to stakeholders and Veterans.
• Perform current-state analysis, stakeholder interviews, and capability assessments to support technology modernization and legacy system decommissioning planning.
• Develop user stories and break down requirements into deliverable functionality.
• Analyze application and business domain data requirements and business rules, understanding the data flow from source to screen across capability areas.
• Document business capabilities, future-state processes, gaps, and dependencies to support modernization and decommissioning recommendations.
• Maintain other documentation related to development of new features and to legacy system modernization and retirement efforts.
• Contribute to the design, specifications, and development of products and solutions to meet client needs.
• Create high quality client deliverables with regular supervision from team lead.
• Prepare and review solution options with team lead to solve tough challenges.
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
• Maintain positive relationships with the client.

Minimum Qualifications

• Bachelor's degree and 5 years of relevant experience.
• An additional 2 years of experience with an Associate's Degree.
• An additional 4 years of experience with a high school diploma.
• Excellent verbal and written communications skills.
• Strong attention to detail with proven analytical and problem-solving skills.
• Can easily shift focus between high priority tasks as required.
• Demonstrates leadership in the face of ambiguity, rather than waiting for direction from above.
• Navigates through challenges to consistently get things over the finish line.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications or Skills

• Experience supporting the WebLGY application for the Department of Veterans Affairs.
• Existing Public Trust clearance at the Department of Veterans Affairs or other federal agency.
• In depth knowledge of the mortgage industry.
• Experience implementing Salesforce and/or AWS solutions for the federal government or Department of Veterans Affairs specifically.
• Experience using JIRA and Confluence.
• Experience supporting technology modernization or legacy system decommissioning assessments.
• Familiarity with AI-assisted tools for requirements analysis, documentation, and process mapping.

Position Details

• Employment type: Full-Time, W2
• Location: 100% Remote (US-based)
• Hours: 40 hours/week with availability during core business hours of 8am-5pm ET
• Start date: ASAP
• Eligibility: Must be eligible to obtain a Public Trust clearance