Business Analyst

Ross Stores; New York (NY); Hybrid; USD 85,000 - 136,000; Full time

Job summary

Ross Stores is seeking a Business Analyst to serve as an IT functional systems analyst and internal consultant. The role aims to improve business capability by guiding process and system improvements, working with internal and external staff and with key business partners on production systems and new projects.

You will translate business needs into clear requirements, user stories, and acceptance criteria, analyze processes and data to identify gaps, and support projects from requirements

Qualifications

• 3-5 years of experience supporting IT systems, processes, or capabilities.
• A solid understanding of retail or IT best practices in complex environments.
• Strong analytical, problem solving, and root cause analysis skills.
• Understanding of application development and SDLC concepts.
• Excellent written and verbal communication with stakeholders.
• Preferred experience with Agile (SaFe, Scrum) methodologies.

Responsibilities

• Perform business analysis at strategic, operational, and organizational levels.
• Collaborate with stakeholders, IT, and cross-functional teams to translate needs into requirements, user stories, and designs.
• Analyze processes, system capabilities, and data to identify gaps and solutions.
• Support projects from requirements through testing and deployment, including documentation and training.
• Proactively manage deliverables and communicate status, risks, and issues.
• Support production systems by troubleshooting and driving timely resolution.
• Develop and maintain process and user documentation.
• Support change management with impacts and training.
• Apply structured problem-solving to evaluate alternatives.

Skills

Business analysis

Analytical thinking

Root cause analysis

Communication skills

Agile/Scrum

Requirements gathering

Education

Undergraduate degree in information systems / CS

Job description

GENERAL PURPOSE

The Business Analyst is an IT functional systems analyst and internal consultant working to improve business capabilities by facilitating the implementation of process and system improvements. They will work in a highly collaborative setting of internal and external staff, and with key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.

The base salary range for this role is $84,700 to $136,150. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Perform business analysis activities at the strategic, operational, and organizational level; work with key users in the continual improvement of business processes
• Collaborate with business stakeholders, IT, and cross-functional teams to understand business needs and translate them into clear requirements, user stories, functional designs, and acceptance criteria
• Analyze business processes, system capabilities, user experience, and data to identify gaps, root causes, risks, and recommended solutions
• Support projects from requirements through implementation, including testing, defect resolution, documentation, training, and post-launch support
• Proactively manage assigned deliverables and communicate project status, timelines, risks, dependencies, and issues to Project Managers and key stakeholders
• Support production systems by partnering with IT and business users to troubleshoot issues, identify root causes, test solutions, and drive timely resolution
• Develop and maintain process, system, and user documentation to ensure accuracy and support effective adoption
• Support change management efforts by assessing impacts, preparing users for changes, and ensuring appropriate communication and training
• Apply critical thinking and structured problem-solving to evaluate alternatives and recommend effective business and technology solutions

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Problem Solving
• Communication
• Listening
• Time Management

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 3 - 5 years of experience supporting IT systems, processes, or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment
• A solid understanding of industry best practices in retail or IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
• Strong analytical, problem solving, and root cause analysis skills
• Understanding of application development and software development lifecycle concepts
• Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development)
• Preferred experience with Agile (SaFe, Scrum) project methodologies

EDUCATION / CERTIFICATIONS

• Undergraduate degree in information systems, computer science, or a related technical discipline or equivalent work experience

PHYSICAL REQUIREMENTS

• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• Consistent timeliness and regular attendance
• Vision requirements: Ability to see information in print and/or electronically
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER

DISCLAIMER:

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.