Business Analyst

Gong; New York (NY); On-site; USD 73,000 - 98,000; Full time

Job summary

A leading company in revenue intelligence is seeking a Business Analyst to join their Professional Services team. This role involves managing customer programs, uncovering insights, and delivering high-quality outcomes. Ideal for someone early in their career who is passionate about analytics and eager to learn in a fast-paced environment.

Benefits

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation time

Paid parental leave

Company-wide recharge days

Work from home stipend

Qualifications

• 2+ years of experience in business analysis or data analytics.
• Strong analytical skills to synthesize complex data sets.

Responsibilities

• Manage multiple customer programs to defined scope and budget.
• Provide regular communications to executive leadership and customers.

Skills

Analytical Skills

Data Analytics

Project Management

Communication

Education

Bachelor’s degree in Business

Bachelor’s degree in Economics

Bachelor’s degree in Analytics

Tools

Excel

Tableau

SQL

Job description

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Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

At Gong, we aim to unlock reality to help people and companies reach their full potential. As a Business Analyst on our Professional Services team, you’ll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers’ revenue teams. You’ll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who’s passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company.

Responsibilities

• Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity
• Forecast work and allocate program resources with customer buy-in
• Ensure program deliverables meet the highest quality standards
• Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization
• Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
• Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers
• Identify, document, and proactively mitigate program risks
• Ideate and develop new program deliverables that elevate the team process through measurable outcomes
• Contribute to practice development initiatives
  
  

Qualifications

• 2+ years of experience in business analysis, data analytics, consulting, or a similar role where you've worked with data and customers to drive business decisions
• Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience)
• Strong analytical skills with the ability to synthesize complex data sets, identify trends, and surface actionable insights
• Proficient in Excel, with experience in building reports, charts, pivot tables, and models; familiarity with Tableau, SQL, or other BI tools a plus
• Experience managing or supporting projects and using data to inform schedules, resource allocation, and risk assessments
• Ability to partner with stakeholders to translate business needs into data-backed recommendations and narratives
• Comfortable leading or contributing to customer meetings, where data is used to drive discussion, demonstrate value, and guide next steps
• Exposure to metrics, KPIs, and performance tracking, ideally in a customer-facing or consulting environment
• Collaborative mindset with the ability to work across CS, Product, RevOps, and Enablement teams to connect insights and drive better outcomes
  
  

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.
  
  

The annual salary hiring range for this position is $73,800 - $98,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Software Development

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