Business Analyst

Talent Portus; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

INDOT is seeking a Senior Business Systems Analyst to translate complex business and data problems into practical IT solutions at the enterprise level. This role emphasizes building strong relationships, documenting clear business requirements and user stories, and guiding IT, data, and governance teams through SDLC-driven initiatives.

The position supports business areas across INDOT, with hybrid work options and a focus on collaboration between technical and business stakeholders.

Qualifications

• Experience as a business analyst in technology or government.
• 8 years of business analysis and problem solving in a consultative/project setting.
• Proven ability to cultivate and manage stakeholder relationships.
• Strong written and verbal communication across technical, data, business, PM, leadership.
• Proficiency in creating and documenting business requirements and user stories.
• Experience with Microsoft Word, PowerPoint, Excel.
• Understanding of the Software Development Life Cycle (SDLC).
• Experience with Azure DevOps.
• Experience with Salesforce platform and documenting requirements.
• Experience collaborating with technical and business stakeholders in a Salesforce environment.
• Salesforce Certified Business Analyst Certification.

Responsibilities

• Develop and maintain strong business relationships to present technology and data-driven solutions.
• Serve as the business relationship manager for functional areas, guiding organizational change.
• Partner with IT and data teams to develop detailed requirements for solutions.
• Bridge between business needs and technical teams, translating concepts clearly.
• Lead efforts to reengineer systems and improve quality and efficiency.
• Collaborate with cross-functional teams for interoperability across INDOT systems.
• Document comprehensive business and user requirements with clear tech-to-business translation.
• Plan advanced integrations at enterprise and detailed levels within governance.
• Support digital-transformation planning and culture change within the team.
• Manage expectations across customers, peers, vendors, leadership.
• Follow governance practices and promote adoption.

Skills

Experience as a business analyst

Business analysis in project settings

Stakeholder relationship management

Strong written and oral communication

Requirements & user stories creation

Microsoft Office proficiency

SDLC understanding

Azure DevOps

Salesforce platform experience

Salesforce environment collaboration

Salesforce BA certification

Tools

Azure DevOps

Salesforce

Job description

Job Description -

Senior Business Systems Analyst

Indianapolis, IN, Onsite/Remote upon request (consider hybrid)

Long term

Translates complex business, technical, and data problems into clear, practical solutions through well-defined requirements and user stories, while building strong agency-wide relationships and effectively communicating progress to senior leadership.

Skill

Required / Desired

Amount

Candidate Exp

Skill last used

Experience as a business analyst, consultant, or similar role in technology or government.

Required

8

Years

Business analysis and problem solving experience in a consultative or project setting

Required

8

Years

Solid experience cultivating and managing business relationships with multiple stakeholders

Required

8

Years

Strong technical, written, and oral communications skills with multiple audiences (i.e., technical, data, business, project management, leadership)

Required

8

Years

Business requirements and user story creation and documentation

Required

8

Years

Experience and skill working with Microsoft Office Suite (Word, PowerPoint, Excel)

Required

8

Years

Understanding of Software Development Life Cycle (SDLC)

Highly desired

Experience working with Azure DevOps

Highly desired

Experience working with the Salesforce platform, including supporting business processes and eliciting/documenting requirements

Highly desired

Experience collaborating with technical and business stakeholders in a Salesforce environment

Highly desired

Salesforce Certified Business Analyst Certification

Local candidates only (Central Indiana).

OVERVIEW

Requires the ability to translate complex business problems into practical, actionable solutions expressed through well-structured business requirements and user stories. Excellent written and verbal communication skills required.

POSITION DESCRIPTION

The Senior Business Systems Analyst operates at the enterprise level, performing comprehensive IT and data systems analysis to support agency-wide strategic and operational needs.

This position reports directly to the Business Systems Analysis Manager on the Digital Transformation team and is responsible for:

1. Develop and maintain strong business relationships to effectively present technology and data-driven solutions that address critical organizational challenges.
2. Serve as the business relationship manager for specialized functional/business areas, providing strategic guidance and leadership to drive effective organizational change.
3. Build strong partnerships with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed, high-quality requirements that enable teams to deliver effective technology and data solutions for business areas.
4. Serve as the bridge between business needs and technical teams, translating complex technology and data concepts for the business while conveying business objectives and requirements to IT and the Digital Transformation division.
5. Lead efforts to reengineer systems and enhance quality and efficiency by identifying root causes and breaking down silos across business areas to drive effective, integrated solutions.
6. Collaborate with cross-functional teams to plan and advance full interoperability across the INDOT's systems, data, and processes.
7. Document comprehensive business and user requirements with clear, precise tech-to-business translation to prevent defects during testing and ensure all solution areas are fully identified without gaps or breaks.
8. Plan advanced integrations at both the enterprise and detailed levels, conducting thorough research and strategic planning within governance frameworks to ensure complete, well-developed requirements.
9. Support digital-transformation strategic planning while helping lead culture change as a key driver within INDOT's Digital Transformation Team.
10. Manage expectations across customers, peers, vendors, and leadership to ensure alignment and smooth delivery of solutions.
11. Follow established governance practices and actively promote their adoption across the organization.