Business Analyst

Insight Global; Hyde Park Township (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to join their remote team. In this pivotal role, you will work closely with loyalty program stakeholders, translating complex business needs into actionable requirements. Your expertise in Agile methodologies and communication skills will be essential as you facilitate workshops and develop user stories. This position offers the opportunity to make a significant impact in the hospitality sector, driving customer engagement strategies and enhancing loyalty programs. If you're ready to take the next step in your career and work with a dynamic team, this role is perfect for you.

Qualifications

• 5+ years as a Business Analyst in hospitality or loyalty programs.
• Proficient in Agile methodologies and writing user stories.

Responsibilities

• Gather and document detailed business requirements for loyalty programs.
• Create user stories and acceptance criteria for development teams.
• Facilitate workshops to elicit requirements from stakeholders.

Skills

Business Analysis

Agile Methodologies

User Story Writing

Communication Skills

Analytical Skills

Problem-Solving Skills

Education

Bachelor's Degree in Business or IT

Tools

Jira

Office

Job description

Position Title: Business Analyst

Location: Fully Remote - Phoenix, AZ

Duration: 1 year contract, possibility to extend

Pay rate: $45-50/hr

***Notes: Cannot accept candidates from Rhode Island, North Dakota, Wyoming, Hawaii, California, New York, or Alaska.

Must-haves:

• Bachelor's degree in business, IT, or related field.
• 5+ years as a Business Analyst, preferably in hospitality or loyalty programs.
• Proficient in Agile methodologies and writing user stories.
• Excellent facilitation, communication, and presentation skills.
• Ability to translate complex business needs into technical requirements.
• Strong analytical and problem-solving skills.
• Experience with requirements management tools (Jira, Office).
• Understanding of loyalty program mechanics and customer engagement strategies.

Plusses:

• Knowledge of hotel operations and hospitality systems is highly desirable.

Day-to-Day: Insight Global is seeking an experienced Business Analyst to work remotely for one of our clients in the hospitality industry in Phoenix, Arizona. This person will be joining the Loyalty Team, and will serve as a crucial bridge between business stakeholders and technical teams, translating strategic objectives into actionable requirements and user stories.

Key Responsibilities

• Partner with loyalty program stakeholders to gather, analyze, and document detailed business requirements.
• Create comprehensive user stories and acceptance criteria for development teams.
• Facilitate workshops and meetings to elicit requirements from cross-functional teams.
• Map current and future state business processes related to the loyalty program.
• Identify gaps between business needs and system capabilities.
• Develop functional specifications and process flow documentation.
• Support UAT activities and business readiness.
• Manage requirements traceability throughout the project lifecycle.