Business Analyst

Peterson Technology Partners; Houston (TX); Remote; USD 55,000 - 78,000; Part time

Job summary

Peterson Technology Partners in Houston, TX is seeking a Business Analyst to drive research and requirements for a modern pharmacy management SaaS platform. You will assemble market evidence, conduct customer interviews and translate findings into clear, buildable user stories and acceptance criteria.

You will work closely with product, engineering and QA, manage the backlog in Azure DevOps, and guide two-week sprints from discovery through delivery.

Qualifications

• 3–5 years as an analyst or product analyst with SaaS/platform ownership.
• Experience turning research into prioritized, buildable recommendations.
• Strong skills in crafting user stories, acceptance criteria and workflows.

Responsibilities

• Build and maintain market and competitor research for PMS.
• Interview and observe pharmacists to identify high-value problems, including USP 795/797 workflows.
• Own ticket-to-requirements pipeline with support, implementation and client success teams; include AI-assisted analysis.
• Write requirements including problem statements, user stories, acceptance criteria, and business cases.
• Define end-to-end workflows and integrations (POS, IVR, QuickBooks, payments).
• Maintain a high-quality backlog in Azure DevOps with traceability.
• Work in two-week sprints with QA collaboration and release sequencing.
• Define feature success measures and monitor adoption and satisfaction.
• Use AI-assisted research tools while validating with real customer evidence.

Skills

Market research

Requirements ownership

Agile experience

SaaS/product experience

Engineering/QA collaboration

Tools

Azure DevOps

Jira

Job description

Location: Houston, TX (Remote, US; Houston-based candidates preferred) | Reports To: Director of Product | Contract-to-Hire

Overview

Our client is seeking a Business Analyst to be the research and requirements engine for its pharmacy management software: an end-to-end platform for compounding pharmacies covering e‑prescribing, production and batching, labeling, inventory and billing, now being modernized into a cloud‑based SaaS product. Working as the right hand to the product leader, you’ll build the evidence base the roadmap stands on (the pharmacy management market, competitors and what pharmacies actually need) and turn it into clear, buildable requirements. This role starts as a contract‑to‑hire engagement with the intent to convert to full‑time.

Responsibilities

• Build and maintain market and competitor research for the pharmacy management systems (PMS) market: offerings, investment, pricing, positioning and where the product can win
• Spend time with compounding pharmacies (interviews, focus groups, workflow observation and data) to find the highest‑value problems, including in the context of USP 795/797 workflows
• Mine voice‑of‑customer input from support, implementation, training and client success teams, and own the ticket‑to‑requirements pipeline, including AI‑assisted ticket analysis
• Write the feature requirements the team builds from: problem statements, user stories, acceptance criteria, process/workflow documentation and the business case
• Cover real workflows end to end (e‑prescribing, prescription processing, production and batching, labeling, inventory, billing and accounts receivable) and integrations such as POS, IVR, QuickBooks and payments
• Support the module currently in build and lead full requirements definition for the dispensing/Rx module, vetted with the Solution Architect and Principal Architect
• Define migration, transition and API/integration requirements for the rebuilt platform
• Work with product and design on wireframes and UI requirements for a data‑heavy WinForms (DevExpress) product
• Write requirements a development vendor can be held to, and treat requirements readiness as a gate before work moves forward
• Maintain a high‑quality backlog in Azure DevOps with traceability from evidence to delivered work
• Work in two‑week sprints with daily stand‑ups; partner with QA so acceptance criteria are testable and with engineering on sequencing
• Define and track feature success measures: adoption, workflow time saved, error and rework reduction, and customer satisfaction
• Use AI‑assisted research and analysis (ChatGPT, Copilot, Claude), verified against real customer evidence

Required Qualifications

• 3‑5 years as a business analyst, product analyst or similar, including requirements ownership for a SaaS or platform product
• Demonstrated market and competitor research experience, turning research into prioritized, buildable product recommendations
• Strong requirements craft: user stories, acceptance criteria, process/workflow documentation and backlog refinement
• Strong Agile experience (Scrum, SAFe or similar)
• Experience working directly with engineering and QA through delivery, acceptance and release

Preferred Qualifications

• Azure DevOps or Jira for backlog management and delivery
• Use of AI‑enabled tools to improve research, documentation and analysis
• Healthcare, pharmacy or regulated‑industry experience; pharmacy management systems (PMS) experience is a strong plus
• Background with workflow‑heavy systems such as pharmacy platforms, EMR, ERP, billing or inventory systems
• Experience supporting a product through modernization or a move to the cloud
• Experience with third‑party integrations or vendor partners (e‑prescribing, payments, POS), including holding a development vendor to acceptance standards
• Familiarity with pharmacy claims and billing standards (e.g., NCPDP) or insurance‑claims workflows
• Customer research experience: interviews, focus groups, workflow studies or advisory programs
• Experience defining requirements for .NET/desktop or data‑heavy applications, including wireframing

Pay rate: $48/hr. This is a 6‑month contract‑to‑hire position, remote in the US (Houston, TX preferred). Candidates must be US citizens.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human‑centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long‑term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI‑assisted interview process and your rights as a candidate.

AI‑Assisted Interview Experience (Pete & Gabi – Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI‑assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job‑related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non‑AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role‑Dependent): −

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client‑specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human‑driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

• Request a non‑AI interview path
• Ask how your data is being used
• Request access to transcripts or interview recordings
• Request deletion of your AI‑recorded interview
• Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances—not replace—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Employment Opportunity. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.