Business Analyst

HTC Global Services, Inc.; Grand Rapids, Northern (MI, KY); Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Hybrid and Workplace flexibility

Work-Life-Balance

Career development plan

Rewards & Recognition program

Upskilling focus

Emerging Technologies exposure

Career Mobility programs

Job summary

HTC Global Services, Inc. in Grand Rapids, MI is seeking a Business Analyst to transform business needs into clear functional requirements and partner with stakeholders and delivery teams throughout the project lifecycle.

You will gather requirements, translate them into functional and technical specifications, and create BRDs, FRDs, user stories, workflows, and use cases. The role emphasizes cross-functional collaboration, UAT support, and timely delivery of business objectives.

Qualifications

• Gather, analyze, and document business requirements.
• Translate business needs into functional and technical specifications.
• Create BRDs, FRDs, user stories, workflows, and use cases.
• Strong stakeholder communication and workshop facilitation skills.
• Experience collaborating with development, QA, and project management teams.
• Knowledge of gap analysis, process mapping, and UAT support.
• Strong reporting, presentation, and cross-functional coordination abilities.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional and technical specifications.
• Conduct requirement workshops, stakeholder interviews, and process mapping sessions.
• Create BRDs, FRDs, user stories, workflows, and use cases.
• Collaborate with development, QA, and project management teams.
• Perform gap analysis and recommend process improvements.
• Support User Acceptance Testing (UAT) and validation activities.
• Track project progress and support timely delivery of business objectives.
• Prepare reports, dashboards, and presentations for management.
• Coordinate with cross-functional teams to ensure smooth implementation.

Skills

Business analysis

Requirements gathering

Stakeholder facilitation

BRD/FRD creation

User stories

UAT support

Cross-functional collaboration

Process mapping

Reporting and presentations

Gap analysis

Job description

Location: Grand Rapids (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T4 | Work Preference: Onsite at work location address | Job Code: 245087

Job Description:

Job Title : Business Analyst

Position Overview

Play a key role in transforming business needs into clear functional requirements while partnering with stakeholders and delivery teams throughout the project lifecycle. This position combines business analysis, process improvement, documentation, and cross-functional collaboration to help achieve business objectives.

What You'll Do / Key Responsibilities

Gather, analyze, and document business requirements from stakeholders.

Translate business needs into functional and technical specifications.

Conduct requirement workshops, stakeholder interviews, and process mapping sessions.

Create BRDs, FRDs, user stories, workflows, and use cases.

Collaborate with development, QA, and project management teams.

Perform gap analysis and recommend process improvements.

Support User Acceptance Testing (UAT) and validation activities.

Track project progress and support timely delivery of business objectives.

Prepare reports, dashboards, and presentations for management.

Coordinate with cross-functional teams to ensure smooth implementation.

Required Qualifications

Ability to gather, analyze, and document business requirements.

Experience translating business needs into functional and technical specifications.

Experience creating BRDs, FRDs, user stories, workflows, and use cases.

Strong stakeholder communication and workshop facilitation skills.

Experience collaborating with development, QA, and project management teams.

Knowledge of gap analysis, process mapping, and UAT support.

Strong reporting, presentation, and cross-functional coordination abilities.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#BusinessAnalyst #ITBusinessAnalyst #BusinessRequirements #BRD #FRD

At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs