Business Analyst

RoundPoint Mortgage Servicing LLC; Fort Mill (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking a Business Analyst in Fort Mill, SC. The ideal candidate has 3+ years in the mortgage industry and expertise in SQL and business process analysis.

The role involves supporting internal customers through reporting, facilitating user acceptance testing, and maintaining a technology roadmap to enhance business processes.

Preferred qualifications include experience with business intelligence tools like Power BI and a degree in relevant fields.

Qualifications

• 3+ years of experience in the mortgage industry analyzing data.
• Strong focus on compliance and operational excellence.
• Ability to manage competing priorities effectively.

Responsibilities

• Provide daily support through process analysis and reporting.
• Build dashboards for business decisions using BI tools.
• Collaborate with units to document requirements for enhancements.

Skills

Business process analysis

SQL Server

Agile methodologies

Communication skills

Microsoft Excel

JIRA

Attention to Detail

Education

Bachelor’s degree in Finance, Information Systems, Computer Science, Data Analytics, or equivalent

Tools

Power BI

Tableau

Microstrategy

Job description

Job Description

Posted Monday, May 18, 2026 at 4:00 AM

RoundPoint Mortgage Servicing LLC is seeking a Business Analyst to join a diverse team in our exciting and fast-paced organization. The role will be an owner of one or more business units, systems, and collection of reports. The primary responsibility of the Business Analyst will be to provide daily and routine support of existing business processes, intake and work reporting requests, respond to ad-hoc reporting needs, analyze business process issues, and elicit requirements and user stories for small to medium sized projects. The Business Analyst will maintain a technology roadmap through partnership with the business units to understand and document existing and future needs, all while adhering to the vision and strategies of the groups.

Responsibilities

• Provide daily and routine support to internal customers through process analysis and ad hoc reporting
• Build and maintain new reports and dashboards to help drive business decisions using business intelligence tools
• Maintain working knowledge of existing business processes and reporting/technology needs used to support these processes
• Collaborate with business units to collect and document business, functional, and system requirements to enhance business processes and technical functionality
• Maintain a regular cadence of prioritization discussions with business leaders to ensure focus on the most important items
• Maintain a technology roadmap for assigned business units
• Facilitate and perform User Acceptance Testing
• Proactively identify areas of improvement in current processes and prioritize these needs to help drive increased efficiency and automation
• Strong focus on meeting RoundPoint’s commitment to compliance and operational excellence

Qualifications

Required:

• Bachelor’s degree in Finance, Information Systems, Computer Science, Data Analytics, Data Science, or equivalent combination of education and/or experience
• 3+ years of experience in the mortgage industry, working with and analyzing mortgage origination and/or servicing data
• 3+ years of prior work experience as a Business Analyst or similar job role is preferred
• 2+ years of experience with SQL Server, T-SQL, SSMS
• Experience with JIRA
• Experience with Agile methodologiesProven track record of success in fast-paced, dynamic work environment
• Excellent written and oral communication skills
• Microsoft Office Suite, especially Excel and Visio
• Strong Attention to Detail
• Ability to learn and apply new concepts quickly
• Ability to manage competing priorities and work effectively.
• Ability to work both independently and collaboratively to solve problems and meet planned deadlines

Preferred:

• Experience with business intelligence platforms such as Power BI, Tableau, or Microstrategy
• Experience working with MSP/LPS/Black Knight servicing systems

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

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