Business Analyst

Tyler Technologies, Inc.; Denver (CO); On-site; USD 80,053 - 110,000; Full time

Job summary

Tyler Technologies, Inc. in Denver is seeking a Business Analyst to support operations and ensure alignment between business objectives and technical delivery. The successful candidate will work with cross-functional teams to document requirements and collaborate on solutions that meet client needs.

Key responsibilities include defining SLA reporting, conducting interviews with stakeholders, and improving existing workflows. The ideal candidate should have a bachelor’s degree and minimum two years of relevant experience.

Qualifications

• Minimum of two years of related business analysis or requirements-gathering experience.
• Experience with formal requirements documentation, acceptance criteria, process analysis.
• Strong analytical and problem-solving skills.

Responsibilities

• Define and maintain SLA reporting requirements across functions.
• Partner with stakeholders to identify key SLA metrics and reporting needs.
• Lead customer interviews and workshops to document requirements.

Skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in information systems, business, computer science, or related field

Tools

Excel

Power BI

SQL

Job description

Tyler Technologies’ Colorado Enterprise is the organization behind eGovernment services in the State of Colorado. We are a talented team of software engineers, designers, and project managers who are dedicated to improving the lives of Colorado citizens through the digital applications that we build on behalf of our governmental partners in Colorado. We are passionately leading a new era of digital public service, using technology to bring government to the people of Colorado in meaningful and convenient ways.

Tyler Colorado seeks a highly organized, detail‑oriented Business Analyst to support operations, contract compliance, SLA requirements, and our portfolio of digital government services. This role will help ensure alignment between business objectives, customer needs, and technical delivery. The ideal candidate will collaborate with cross‑functional teams—including implementation, security, product development, and QA—to gather requirements, analyze business processes, and support the delivery of effective, customer‑focused solutions.

This role is responsible for facilitating stakeholder engagement, documenting business and technical requirements, supporting risk and release management activities, and ensuring clear communication throughout the solution lifecycle to drive transparency and successful outcomes. Responsibilities also include supporting and strengthening existing client relationships, coordinating new project initiatives, assisting with the maintenance and enhancement of existing custom applications, and collaborating with software engineering teams to ensure requirements are clearly defined and solutions are delivered on time and aligned with customer expectations.

Location

Denver, Colorado

Responsibilities

• Define, document, and maintain SLA reporting requirements across customer support, operations, implementation, and service delivery functions, ensuring alignment with contractual obligations and operational objectives.
• Partner with business leaders, account teams, support teams, and technical stakeholders to identify key SLA metrics, reporting needs, data sources, and performance thresholds.
• Translate operational goals and contractual requirements into clear reporting logic, dashboards, scorecards, and recurring performance reports that support data‑driven decision making.
• Lead customer interviews, workshops, and discovery sessions with state agencies to elicit, analyze, validate, and document functional and technical requirements.
• Analyze and synthesize information from multiple stakeholder groups and systems to identify gaps, resolve conflicting requirements, and translate high‑level business needs into detailed and actionable requirements and process documentation.
• Evaluate existing workflows, operational procedures, and service delivery models to identify improvement opportunities, and define current‑state and future‑state business processes.
• Collaborate with agency stakeholders, developers, operations teams, and UI/UX designers to define requirements, business rules, user stories and scenarios, acceptance criteria, and solution requirements.
• Create detailed project specification documentation including business process flows, user scenarios, screen mock‑ups, business rules, data mapping and acceptance criteria.
• Collaborate with the project & QA team to develop and execute test plans and scripts for user testing; perform internal testing and other quality assurance activities.
• Validate requirements with key stakeholders, building trust and collaboration throughout the development lifecycle.
• Participate throughout the full development lifecycle, including sprint planning, scope clarification, implementation support, and stakeholder validation.
• Build trusted relationships with state agency subject matter experts and serve as a key liaison between business users and technical teams.
• Develop Business Analysis practice and Center of Excellence for the State of Colorado Tyler digital services portfolio. Coach and train staff on requirements gathering.

Qualifications

• Bachelor’s degree in information systems, business, computer science, or a related field, or equivalent business analysis experience.
• Minimum of two years of related business analysis or requirements‑gathering experience.
• Experience with formal requirements documentation, acceptance criteria, process analysis, use cases, and user stories.
• Strong analytical, problem‑solving, communication, and documentation skills with excellent attention to detail.
• Ability to work effectively with customers and stakeholders with varying levels of technical knowledge.
• Self‑motivated and able to manage multiple priorities in a fast‑paced, flexible, and entrepreneurial environment.
• Comfortable working independently and collaboratively within cross‑functional project teams.
• Ability to communicate complex data and performance trends clearly to both technical and non‑technical audiences.
• Certification of Competency in Business Analysis or Certified Business Analysis Professional certification preferred.
• Experience with TOGAF, BIZBOK, or other architecture frameworks preferred.
• Proficiency with reporting, dashboarding, or data tools such as Excel, Power BI and Tableau, and SQL. Experience with platform services such as Salesforce, Jira, ServiceNow, Zendesk, or similar platforms.

State‑Specific Salary Range Disclosure Requirements

Salary will generally fall between $80,053 - $110,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well‑being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Security Notice

• Extend job offers to candidates we have never spoken with on the phone or in‑person.
• Request financial information from candidates.
• Offer jobs through chat rooms, meetups, or hangouts.

Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.