Business Analyst

Scientific Games, LLC; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Scientific Games, LLC is seeking a highly technical Business Analyst in Cleveland, Ohio. This role requires serving as a Solution Subject Matter Expert within a complex lottery systems environment, bridging stakeholders and development teams to ensure technically sound solutions.

The ideal candidate will have 3+ years of business analysis experience, a Bachelor's degree, and proficiency in tools like JIRA and Microsoft Office. The position requires excellent communication skills and the ability to manage technical inquiries efficiently.

Qualifications

• 3+ years of Business Analysis experience in complex system environments.
• Experience participating in full life cycle (FLC) implementations.
• Proficiency with Microsoft Office tools.

Responsibilities

• Act as a technical SME for assigned solutions.
• Lead requirements definition efforts and author System Requirements Specifications.
• Translate business needs into structured user stories.

Skills

Business Analysis

Documentation

Stakeholder Management

Technical Aptitude

Analytical Skills

Microsoft Office Proficiency

Systems Thinking

Gap Analysis

Education

Bachelor's degree in Business, Computer Science, or Information Systems

Tools

JIRA

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Visio

Job description

Position Summary

This role is a highly technical Business Analyst to serve as a Solution Subject Matter Expert (SME) within a complex, enterprise lottery systems environment. The Business Analyst will act as the bridge between business stakeholders, site operations, and Software Development to ensure solutions are technically feasible, architecturally aligned, and successfully delivered. This is a hands‑on, technically grounded role suited for a BA who is comfortable operating at the intersection of systems architecture, integration, and business process design.

Responsibilities

• Serve as a technical SME for assigned solution(s), maintaining working knowledge of architecture, integrations, infrastructure components, and deployment flows.
• Lead requirements definition efforts and author detailed System Requirements Specifications (SRS), including functional and non‑functional requirements.
• Translate business needs into structured user stories with clear acceptance criteria.
• Enter and manage requirements in JIRA, ensuring traceability from intake through delivery.
• Respond to technical inquiries from customers and internal teams, articulating system capabilities, constraints, and integration impacts.
• Partner with corporate Development, QA, Technical Services, and Operations teams to validate feasibility and alignment.
• Identify technical risks, sequencing dependencies, and integration impacts early in the lifecycle.
• Support full lifecycle activities including design validation, UAT preparation, production readiness, and post‑launch support.
• Apply structured methodology and change management best practices to ensure governance alignment and documentation quality.

Qualifications

Education: Bachelor’s degree in business, Computer Science, Information Systems, or equivalent experience.

Years of Related Experience: 3+ years of Business Analysis experience in complex system environments.

• Experience participating in full life cycle (FLC) implementations.
• Working knowledge of system architecture, integration sequencing, configuration & customization, and production cutover processes.
• Experience developing use cases and conducting gap analysis.
• Ability to communicate technical concepts clearly at all organizational levels.
• Strong documentation and analytical skills.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio).
• Lottery industry experience preferred.
• Experience using JIRA or similar backlog management tools.
• Strong technical aptitude and systems thinking, with demonstrated experience authoring detailed functional and system requirements in complex environments.
• Ability to operate effectively in fast‑paced, multi‑project environments while maintaining quality and attention to technical detail.
• Excellent stakeholder management skills, bridging business and technical teams to drive alignment.
• Strong analytical and problem‑solving capabilities, including translating business needs into technically sound requirements and identifying integration impacts.
• Customer‑focused professional written and verbal communication skills, capable of explaining technical concepts to both technical and non‑technical audiences.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

Equal Opportunity Employer

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.