Business Analyst

SCIENTIFIC GAMES; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Scientific Games in Cleveland, OH seeks a highly technical Business Analyst to serve as a Solution SME within a complex lottery systems environment. You’ll bridge business stakeholders, site operations, and software development to ensure feasible, architecturally aligned solutions that are delivered successfully.

This hands-on BA role operates at the intersection of systems architecture, integration, and business process design, driving requirements, risk identification, and lifecycle activities

Qualifications

• 3+ years of Business Analysis experience in complex system environments.
• Experience participating in full life cycle (FLC) implementations.
• Experience translating business needs into technically sound requirements.

Responsibilities

• Serve as a technical SME for assigned solution(s) with knowledge of architecture and integrations.
• Lead requirements definition and author System Requirements Specifications (SRS).
• Translate business needs into structured user stories with acceptance criteria.
• Manage requirements in JIRA with traceability from intake to delivery.
• Collaborate with Development, QA, Technical Services and Operations to validate feasibility.
• Identify risks, sequencing dependencies and integration impacts early.
• Support design validation, UAT prep, production readiness and post-launch support.
• Apply governance practices to ensure documentation quality.

Skills

Technical SME

Requirements gathering

System architecture

Stakeholder management

Documentation

Analytical thinking

Communication

Education

Bachelor's degree in business, CS, IS or equivalent

Tools

JIRA

Microsoft Visio

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

This role is a highly technical Business Analyst to serve as a Solution Subject Matter Expert (SME) within a complex, enterprise lottery systems environment.

The Business Analyst will act as the bridge between business stakeholders, site operations, and Software Development to ensure solutions are technically feasible, architecturally aligned, and successfully delivered.

This is a hands-on, technically grounded role suited for a BA who is comfortable operating at the intersection of systems architecture, integration, and business process design.

• Serve as a technical SME for assigned solution(s), maintaining working knowledge of architecture, integrations, infrastructure components, and deployment flows.
• Lead requirements definition efforts and author detailed System Requirements Specifications (SRS), including functional and non-functional requirements.
• Translate business needs into structured user stories with clear acceptance criteria.
• Enter and manage requirements in JIRA, ensuring traceability from intake through delivery.
• Respond to technical inquiries from customers and internal teams, articulating system capabilities, constraints, and integration impacts.
• Partner with our corporate Development, QA, Technical Services, and Operations teams to validate feasibility and alignment.
• Identify technical risks, sequencing dependencies, and integration impacts early in the lifecycle.
• Support full lifecycle activities including design validation, UAT preparation, production readiness, and post-launch support.
• Apply structured methodology and change management best practices to ensure governance alignment and documentation quality.

Qualifications

Education

Bachelor’s degree in business, Computer Science, Information Systems, or equivalent experience.

Years Of Related Experience

3+ years of Business Analysis experience in complex system environments

Position Required /Qualifications

• Experience participating in full life cycle (FLC) implementations.
• Working knowledge of:
  • System architecture
  • Integration sequencing
  • Configuration & customization
  • Production cutover processes
• Experience developing use cases and conducting gap analysis.
• Ability to communicate technical concepts clearly at all organizational levels.
• Strong documentation and analytical skills.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio).
• Lottery industry experience preferred.
• Experience using JIRA or similar backlog management tools.
• Strong technical aptitude and systems thinking, with demonstrated experience authoring detailed functional and system requirements in complex environments.
• Ability to operate effectively in fast-paced, multi-project environments while maintaining quality and attention to technical detail.
• Excellent stakeholder management skills, with the ability to bridge business and technical teams and drive alignment.
• Strong analytical and problem-solving capabilities, including experience translating business needs into technically sound requirements and identifying integration impacts.
• Customer-focused professional written and verbal communication skills, capable of clearly explaining technical concepts to both technical and non-technical audiences.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.