Business Analyst

Experis; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Plan

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Business Travel Insurance

Weekly Pay

Job summary

ManpowerGroup seeks a Business Analyst to join the Business Support Department, supporting various project teams. You will gather, analyze, document, and validate requirements for platform implementations, coordinating with architecture, telephony, and external teams to ensure seamless integration.

The ideal candidate will have strong analytical and communication skills, with proven ability to facilitate discovery sessions, prioritize enhancements, and align requirements with enterprise

Qualifications

• Experience with contact center platforms and integration requirements.
• Strong communication and stakeholder management skills.
• Ability to facilitate discovery sessions and prioritize enhancements.
• Knowledge of enterprise architecture principles and platform integration.
• Experience coordinating with development and testing teams for validation.

Responsibilities

• Gather, analyze, document, and validate requirements for platform implementation.
• Coordinate with architecture, telephony, and external application teams on integration.
• Facilitate requirement discovery sessions to identify new capabilities and business value.
• Ensure requirements align with enterprise architecture and existing platforms.
• Collaborate with development and testing teams to validate functionality across phases.

Skills

Contact center platforms

Stakeholder management

Discovery sessions

Enterprise architecture

Platform integration

Development coordination

Job description

Our client, a leading organization in the industry, is seeking a Business Analyst to join their team. As a Business Analyst, you will be part of the Business Support Department supporting various project teams. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive mindset, which will align successfully within the organization.

Job Title: Business Analyst

What's the Job?

• Collaborate with business teams to gather, analyze, document, and validate requirements for platform implementation.
• Coordinate with architecture, telephony, and external application teams to define integration requirements.
• Facilitate requirement discovery sessions to identify new capabilities and assess business value.
• Ensure requirements align with enterprise architecture principles and existing platforms.
• Work with development and testing teams to validate functionality across various phases.

What's Needed?

• Experience working with contact center platforms and integration requirements.
• Strong communication and stakeholder management skills.
• Ability to facilitate discovery sessions and prioritize enhancements.
• Knowledge of enterprise architecture principles and platform integration.
• Experience in coordinating with development and testing teams for validation processes.

What's in it for me?

• Opportunity to work on impactful projects within a dynamic organization.
• Collaborative environment fostering professional growth.
• Exposure to innovative contact center solutions and technologies.
• Supportive team culture emphasizing diversity and inclusion.
• Potential for career advancement through challenging assignments.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.