Strategic Business Analyst, Platform & Integration

Experis; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Plan

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Business Travel Insurance

Weekly Pay

Job summary

ManpowerGroup seeks a Business Analyst to join the Business Support Department, supporting various project teams. You will gather, analyze, document, and validate requirements for platform implementations, coordinating with architecture, telephony, and external teams to ensure seamless integration.

The ideal candidate will have strong analytical and communication skills, with proven ability to facilitate discovery sessions, prioritize enhancements, and align requirements with enterprise

Qualifications

• Experience with contact center platforms and integration requirements.
• Strong communication and stakeholder management skills.
• Ability to facilitate discovery sessions and prioritize enhancements.
• Knowledge of enterprise architecture principles and platform integration.
• Experience coordinating with development and testing teams for validation.

Responsibilities

• Gather, analyze, document, and validate requirements for platform implementation.
• Coordinate with architecture, telephony, and external application teams on integration.
• Facilitate requirement discovery sessions to identify new capabilities and business value.
• Ensure requirements align with enterprise architecture and existing platforms.
• Collaborate with development and testing teams to validate functionality across phases.

Skills

Contact center platforms

Stakeholder management

Discovery sessions

Enterprise architecture

Platform integration

Development coordination

Job description

ManpowerGroup seeks a Business Analyst to join the Business Support Department, supporting various project teams. You will gather, analyze, document, and validate requirements for platform implementations, coordinating with architecture, telephony, and external teams to ensure seamless integration.

The ideal candidate will have strong analytical and communication skills, with proven ability to facilitate discovery sessions, prioritize enhancements, and align requirements with enterprise